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Online Resumes with "Escalation"
Data Centre Manager
To secure and maintain a customer facing support services management role that will allow me to continue to both mentor like minded customer service professionals whom share the goal of providing the highest quality of support services possible.
Ideal Companies: American Airlines and AT&T
Tags for this Online Resume: Customer Account Management, Major Incident Management, Strategic Planning, Business Relationship Management, Team Leadership, Process Management, Data Center Management, Customer Incident Escalation Management, Cisco Wireless Network Administrator, Help Desk Management, Disaster Recovery, End User Product Training, Call Center Management, ITIL, Software Integration, Vendor Management, Critical Thinking, Telephony
Customer Service Representative - 5 Years of Experience - Near 76140
Career Summary: Experienced Customer Service Rep with over seven years direct or relevant call center experience specializing in escalated billing issues Improved operational efficiencies by instructing new hires through on the job training Strong Analytical and Organizational skills developed and enhanced through a Bachelors of Arts in Sociology/Psychology Ability to prioritize and remain focused on the essence of an issue...
Tags for this Online Resume: Accounting, Accounting Software, Communication Skills, Deposits, Documentation, Payroll, Peachtree, Peachtree Accounting, Receivables, Software
Manager - 14 Years of Experience - Near 20603
CAREER HIGHLIGHTS * Manages team efforts and completion of assignments to meet task deadlines. Ensures goals and objectives are set and that all related responsibilities are assigned, completed on time and within budget. * Monitors progress, and resolves any identified issues affecting successful task completion. * Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical pr...
Tags for this Online Resume: Unix, Help Desk, Defense, System Administration, Systems Analyst, Windows XP, Engineering, Install, Microsoft Windows, Microsoft Windows XP
Project Manager - 10 Years of Experience - Near 10956
Qualifications * Developed Change Management strategies. Communicated and implemented project strategy and deadlines. Established policies and procedures and reviewed process regularly for continual improvements. * Conducted weekly change advisory board (CAB) meetings with stakeholders focusing on severity, outages, and risks. Improved change management workflow resulting in expedited approvals and reduced deployment delays...
Tags for this Online Resume: Management, Process Improvements, Test, User Acceptance Testing, Version Control, Acceptance Testing, Business Requirements, Documentation, Information Technology, Regression Testing, Change Management, Release & Build Management, Project Managment
Programmer Analyst - 8 Years of Experience - Near 75038
PROFESSIONAL SUMMARY: * 8+ years of ABAP experience in SAP R/3 primarily in SAP Netweaver Gateway, SD, EWM, Travel & Expense, QM, MM, PP, FI, SAP FIORI / SAP UI5 and SAP HANA. * Good experience working as Technical Lead, Techno-Functional Professional for Extended Warehouse Management (EWM) and Sales & Distribution (SD) modules in User Experience (SAPUI5) Project and critical developments of SAP implementation project. * Ex...
Tags for this Online Resume: ABAP, Netweaver, SAP, SAP ABAP, SAP R/3, Documentation, SAP MM module, System Testing, Technical Specification, Test
Not Listed
Summary of Qualifications I have a total of 15 years Telecom experience as a Project Manager and Senior Implementation Coordinator specializing in Government Agencies under the Federal Program Management Office (PMO). I've worked several Federal Government Award contracts, including FTS2001, Networx's WITS3, Verizon Communications as well as Base Communications Liaison specializing in Special Disaster Recovery projects. Spe...
Tags for this Online Resume: Digital Subscriber Line, Frame Relay, Government, OC-12, OC-3, Oc12, Oc3, Root Cause Analysis, Router, SOC
General - 15 Years of Experience - Near 30096
Areas of Expertise Succession Planning Performance Reporting Time Management Organizational and Change Management Project Management Multi-tasking Training and Development Solution Focused Cross Functional Leadership direct reports. Lead the Customer Billing team by providing direction and support in managing 60,000 lines to be billed and reconciled per month strategic to the area locations. * Developed measurements and mon...
Tags for this Online Resume: Sales, Billing, AT&T, Complaints, LNP, Quality, Quality Assurance, Quality of Service, sheets, Telephony
Supply Chain Manager - 12 Years of Experience - Near 75067
MAJOR ACCOMPLISHMENTS * Conceptualized, implemented and led the Desktop Integration Analyst (DIA) Council an elected group of representatives drawn from the desktop support organization that assumed the role of collaborator bringing the floor employees and senior management into meaningful dialogue. o Process improvement o Performance goals o Simplifying the trouble ticket creation process o Metrics o Full review and modifi...
Tags for this Online Resume: Desk Top Support, Desktop Computer, Logistics, Leadership, Support, Metrics, Team, Employee Development, Management, Warehouse
Inside Sales Representative - 7 Years of Experience - Near 76013
Improved company's competitive advantage in the market by building strong relationships in and around the company allowing for gradual growth in sales efficiency and top numbers for current branch. * Assumed sales position to increase client portfolio pushing performance to higher levels. * De-escalated issues saving time and money for management.
Tags for this Online Resume: Inventory, Data Entry, Retention, Purchasing, Customer Accounts, Inside Sales, Value Added Services, Pricing, Technical Support, Sales
Software Engineer - 3 Years of Experience - Near 30328
EXPERIENCE SUMMARY Worked as a AWS Trainee Since Aug 2016 - Feb 2017. Worked as a DevOps Engineer in Orawaves Infotech Pvt Ltd. Since July 2011 - Aug 2014. Trainee: Role: AWS Trainee Aug 2016 - Feb 2017 * Trained on various DevOps tools like Docker, Vagrant and AWS services and working on its certification. * Trained working on several Docker components like Docker Engine, Swarm, UCP, creating Docker images, Compose, Docker...
Tags for this Online Resume: JIRA, Linux, Management, Maven, Microsoft Windows, Middleware, MongoDB, MySQL Database, Object Oriented Analysis, Object Oriented Analysis and Design
Legacy System Programmer - 20 Years of Experience - Near 60090
An accomplished project manager with strong technical writing, testing, social media, quality assurance SQL and strong customer relations skills. Expertise and flair in computer technology including Facebook which has proven effective in assisting corporations and converting manual systems to automation saving amounts of money while improving customer service. Core Strengths: • Extensive Project, Vendor, Problem and Esca...
Tags for this Online Resume: Northbrook, IL, project manager (PMP), strong technical writing, testing, quality assurance, strong customer relations skills, computer technology , Problem and Escalation Management
Construction manager
COVER LETTER: Dear Hiring Manager, This letter indicates my interest in applying for the position of Contracts Manager. With in-depth contract management experience and 15-year record of managing complex contracts, I have proven skills and a track record of superior performance that yields considerable cost-savings and efficiencies your corporation as a Contracts Manager. Assets that I bring to the role of contracts manager...
Tags for this Online Resume: Management, Automation, Project Management, Robotics, Engineering, Documentation, EPC, Petrochemical, Prime, Risk Assessment
