Career Summary: Experienced Customer Service Rep with over seven years direct or relevant call center experience specializing in escalated billing issues Improved operational efficiencies by instructing new hires through on the job training Strong Analytical and Organizational skills developed and enhanced through a Bachelors of Arts in Sociology/Psychology Ability to prioritize and remain focused on the essence of an issue Skilled at learning new concepts quickly while working well under pressure

Highlights:

• Accounting
• Accounting Software
• Communication Skills
• Deposits
• Documentation
• Payroll
• Peachtree
• Peachtree Accounting
• Receivables
• Software