An accomplished project manager with strong technical writing, testing, social media, quality assurance SQL and strong customer relations skills. Expertise and flair in computer technology including Facebook which has proven effective in assisting corporations and converting manual systems to automation saving amounts of money while improving customer service. Core Strengths: • Extensive Project, Vendor, Problem and Escalation Management experience guiding IT organizations to significantly improve customer satisfaction, IT credibility and employee morale through assessment, collaboration and detailed execution of program initiatives.

Highlights:

• Northbrook, IL
• project manager (PMP)
• strong technical writing
• testing
• quality assurance
• strong customer relations skills
• computer technology
• Problem and Escalation Management