Summary Call Center Supervisor with over ten years of extensive experience in relationship management, business administration, strong communication, leadership and problem solving skills. Motivated leader and team player delivering exceptional quality assurance, boosting efficiency and contributing to revenue growth. Areas of expertise include: Quality Assurance Client and Customer Service Staff Development Implementation ...
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Customer Service, Management, Payroll, Workforce Management, AVAYA, Forecasting, Genesys, Call Center, ACD, Automatic Call Distribution
PROFILE Entrepreneurial leadership experience in new business development, territory management, branding strategies and industry networking initiatives in consumer-oriented and stable business environments. Proficient as a top revenue generator in all aspects of the sales process, including competitive analysis, new product introduction, operational accountability and executive relationship building. * Profitably develop a...
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Insurance, Insurance Sales, Management, Sales, Business Planning, Planning, Human Resources, Leadership, Underwriter, Annuity
Experience Summary: Over 19 years of experience in software design and development of web sites and web based enterprise applications, B2B, security and client-server applications using Microsoft technologies C#, ASP.NET, MVC (Razor), VC++, COM, and SQL server, Oracle and Sybase databases. He has expertise in .Net 3.5/4.0 technologies like MVC, WCF, WPF, Silverlight and WWF. Expertise in analysis, design, development and im...
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.Net, C Sharp, ASP.Net MVC, WEB API, Angular JS, T-SQL, Architect, ORM, SQL Server 2012
Devised developed and implemented new staffing and payroll structure that saved $2.5 million companywide annually. (Homeowners Bargain Outlet) * Maintained lowest shrink rate companywide at 0.23% of sales. (Homeowners Bargain Outlet) * Increased sales installations by 240% over a five-year period maintaining solid growth each year while meeting customer needs. (Lowe's Home Improvement) * Initiated sales growth strategies th...
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Merchandising, Sales, Operations, Profit and Loss, Settlements, Installation, Inventory management, Management, Payroll, Budgeting, Planning, Wisconsin
ACCOMPLISHMENTS Spearheaded New Company Growth. Shoretel, a maker IPBX needed a new strategy and brand. Hired by the VP of Marketing, we designed a complete new package. Sales increased 65% in 6 months with no ad spending. Many awards for the new brand were won for design and overall marketing strategy. We also worked with TW Telecom to create a similar campaign. GW Associates had developed an oil & gas ERP software package...
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Proposal Development, Public Relations, Research, Sales, Services, Software, StorageTek, Strategic Planning, Telecommunications, Accenture FOUNDATION
PROFESSIONAL SUMMARY Almost Nine year of experience performing various jobs as a SQL Server database administrator. Have an extensive and exhaustive experience in providing day-to-day support which included issue resolution, backup and restoration, high availability techniques, user management, monitoring, performance tuning and documentation. * Extensive experience in working on both OLTP and OLAP environments. * Worked on...
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Microsoft Windows, Performance Tuning, Microsoft, Triggers, Database, Database Maintenance, Disaster Recovery, Management, Microsoft Office, Oracle PL/SQL Programming language
Summary A highly motivated and forward thinking Learning and Development professional with over 20 years' experience developing and implementing learning and training strategy, leading teams of up to 15 people within a variety of diverse organizations. A strong background in training needs analysis through to the design, delivery and evaluation of quality assured and cost effective training solutions. A highly organized, pe...
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LMS, Management, Integrate, Security, Training, Vendor Management, Help Desk, Project Management, Project Manager, Content Management
SUMMARY A results-oriented manufacturing engineer with over twenty years of Chemical/ food industry experience. Proven strength in product development and implementation of capital projects. Excellent analytical, organizational and communication skills. A team builder effective in partnering with all levels of the organization. Conversant with OSHA and EPA requirements, conducted classroom training in food safety.
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Automotive, Consumer Products, Environmental Issues, Hazardous Waste, HR, Human Resources, ISO, ISO 9001, Manufacturing, Forklift
SUMMARY For the past 10 years as Sr. Manager of IT QA, developed and lead global change control developed, implemented, and oversaw policies, processes, utilizing information technology infrastructure library (ITIL) best practices ensures PCI compliancy manages Global SOX/JSOX controls and oversees global Disaster Recovery. TECHNICAL
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IT SOX, PCI Compliancy, Project Leader, Business Continuity, Disaster Recovery, Change Control, Computer Operations, Dasd, Help Desk, HVAC
SUMMARY OF QUALIFICATIONS Logistics executive with extensive experience in the domestic and international movement of products in hi- tech, retail and food service industries. Strengths include management of complex shipping operations, international crisis resolution, development and implementation of supply chain logistics strategies, negotiation and management of third party logistics contracts and development of cross f...
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Management, Logistics, International, Transportation, Manufacturing
SUMMARY High performance, proven results-driven C-level Global Marketing and Sales Manager with 15+ years leading marketing, sales forces and cross-functional new product development, new product introductions and market launch teams generating $438 Million global sales growth for leading medical device manufacturers: Baxter, Atrium Medical, Allegiance, Bayer, Cooper Vision, Pilkington Vision Care, BioElectronics and Surgif...
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Banking Industry, C Programming Language, Cardiovascular, Catheter, Chemistry, Citrix, Critical Care - Vascular, Customer Relationship Management, Distribution, EKG
