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Online Resumes with "Call center operations"
Call Center Director - Fortune 500 Client Experience - Looking to Relocate
Motivated, personable business professional with director level call center operations management experience and a successful track record in a customer service and revenue generating environment. Looking to relocate, and invest in the right business long-term.
Tags for this Online Resume: Director, Outsourcing Professional, Offshore Experience, Client Relations Specialists, Proven Growth Background, New Launch Experience
Customer Service Manager - 20 years Experience - Proven Leader
I am a very experienced Call Center leader with over 20 years’ experience in Health Insurance and Claims processing. I managed a large call center operation with a staff of 100+ and 9 Supervisors receiving over 100,000 incoming calls monthly. I have a very strong passion for helping others and developing staff and would be a great addition to your Company. During my years in the Health Insurance industry I have developed ve...
Senior Director of Workforce and Call Center Technology - 20 years call center experience
I am a highly competent professional with demonstrated history of success in call center operations, strategic planning and execution. Enterprise thinker capable of delivering integrated business solutions and leveraging proven leadership skills to direct high-performing teams to deliver quality results. I am seeking a position that will allow me to utilize my diverse experience within a senior call center operations role.
Administrative Services Manager
Tags for this Online Resume: Call center operations, Workforce Manager, Customer Service Manager, Call Center Manager, Workforce analyst, Business analyst
Director of Finance and Operations
25 years of experience in Corporate Finance, Accounting and Financial/ Operations Management with a strong record of achievement in both the planning and leadership of general business and financial operations thru senior level management positions held with multi-million dollar organizations ranging from $5 million to $500 million in annual sales.
Tags for this Online Resume: Corporate Finance and Operations , Financial Reporting/Forecasting/Budgeting, Equity and Debt Financing , * Merger and Acquisition Due Diligence, Initial Public Offerings, Corporate Reorganizations/Turnarounds, Startups/Emerging Growth Companies, Mtg. Call Center Operations/Financial Management, Mortgage Loan Origination/Lead Generation
Strategy & Operations Leader
Leader focused on strategy, operations and process improvement in small and large (Fortune 500) companies able to engage front line and executive level management, conduct analytics in complex environments and develop creative data driven solutions to impact performance and the bottom line.
Ideal Companies: Evolent, United Health Group, State Street, Union Bank, Pacific Life, KPMG, Accenture
Tags for this Online Resume: Process improvement, Strategy, Resource planing, Strategic planning, Consutling, Management, Leadership, Training, Payer operations
Warehouse Clerk
Tags for this Online Resume: Inventory Control Clerk, Customer Service, Shipping/Receiving Clerk, Call Center Operator, Certified Fork Lift Operator, IComputer Programming/College Student , Food Service Worker, Instrument Repairman, Medical Supply Clerk
Customer Experience Executive - 35+ years experience - Connecticut
I am a Customer Experience expert with 35+ years experience managing and consulting in all industries. Extensive experience and success helping clients go from "Good to Great" in the provision of Customer Service, increasing customer and employee satisfaction, retention, ROI, and bottom line growth. Significant expertise in interpersonal skills and working with all levels within an organization, from front line employees ...
Ideal Companies: Any company dedicated to providing excellent Customer Service
Tags for this Online Resume: Connecticut, Customer Experience, Consulting, Contact Center, Customer Service training, Customer Satisfaction Research Analysis, Customer Service Management, Contact Center Management, Customer Satisfaction improvement, Customer Satisfaction Analysis, Employee Satisfaction Analysis and improvement, Leadership Development, Cultural definition and realignment, Process improvement, ACD technology, Client satisfaction
Customer Service Manger for Large Teams and Operations - Fortune 50 Experience - Bilingual
Over 10 years management experience for Fortune 50 company. Proven success at developing both large customer facing teams and back end operations teams. Superior expertise in process improvement, analysis, and efficiency optimization. Demonstrated excellence Quality Improvement; NPS (Net Promoter Score); Customer Survey; BPM (Business Process Management); PMP (Project Management Professional); IVR & ACD Management; Call Cen...
Tags for this Online Resume: Tampa, Customer Service Manager, Operations, Project Management
Call center and Operations management professional -over 15 years experience - Atlanta area
Tags for this Online Resume: call center, operations, workforce management, customer service, Lean Six Sigma, CRM
Advanced customer service - 8 years with leading utility
To supervise & train others. Possibly manage call center operations
Computer Science Information Technology
OTTO PEREZ 13615 Filmore Street Pacoima, Ca. 91331 Phone: (818) 890-9848 – Email: ottoperez.8875@yahoo.com OBJECTIVE To secure a position as a Help Desk Technician or Network Technician in a challenging environment that provides generous opportunities for learning and growth. At the same time having fan helping customers. SUMMARY Dynamic, creative, excellent team player, and results-driven. Computer Technician with over ...
