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Customer Service Manager - 20 years Experience - Proven Leader
I am a very experienced Call Center leader with over 20 years’ experience in Health Insurance and Claims processing. I managed a large call center operation with a staff of 100+ and 9 Supervisors receiving over 100,000 incoming calls monthly. I have a very strong passion for helping others and developing staff and would be a great addition to your Company. During my years in the Health Insurance industry I have developed very strong process improvement skills including process mapping. I enjoy identifying processes that may be broken and identifying team members to create solutions. I also have extremely strong call center metrics knowledge including Workforce Management.
Collections Agent
About Me
Industry: |
Customer Service |
---|---|
Occupation: |
Collections Agent |
Education level: |
High School/GED |
Will Relocate: |
Yes |