OTTO PEREZ 13615 Filmore Street Pacoima, Ca. 91331 Phone: (818) 890-9848 – Email: ottoperez.8875@yahoo.com OBJECTIVE To secure a position as a Help Desk Technician or Network Technician in a challenging environment that provides generous opportunities for learning and growth. At the same time having fan helping customers. SUMMARY Dynamic, creative, excellent team player, and results-driven. Computer Technician with over seven years of experience. Utilizing excellent problem solving and technical capabilities. Broad technological experience diagnosing, troubleshooting and resolving client issues with hardware and software maintenance. CORE COMPETENCIES • Network Installation, Administration & Management • Hard Drives: Replacing RAMs, CDs, DVDs, ROM • Trouble Shooting Laptops, desktops • Virus Management, Software Installation and Configuration • Desktop Support Security • Systems Implementations & Support • C, C++, Java, Visual Basic, Q-Basic Programming Languages • WAN Networking Configurations • Bilingual: English and Spanish • Electronic soldering • A+ Certification, CCNA, Networking +, Windows 7 in progress KEY QUALIFICATIONS AND EXPERIENCE Over seven years plus of: Installations, updates, and upgrades desktops and laptops. Experienced in technical call center operations providing services by communicating effectively with technical and non-technical customers. Help Desk Technician’s duties Included: Imaging and migrating any kind of data and software. Installing, troubleshooting: Windows XP, Windows 7, and Windows 8. Installing and configuring Microsoft Office 2003, 2007 and 2010. Fixed blue screens Certifications: Electrician in codes and wiring, Certified Supervisor,Windows XP, Windows Vista, Windows 7 Certification: A+, CCNA, Network+, Windows7 (studying) EXPERIENCE Computer Technician Otto Computer Services Pacoima, Ca. 2007-present Service and support of: Imaging and migrating desk and lap top computers. Installing, troubleshooting: Windows XP, Windows 7, Windows 8, Vista. Configuring : Microsoft Office 2003, 2007 and 2010. Troubleshoot and install anti-viruses, Malwares, Spywares. Install and configure: local network printers. Upgrade, computers, for wireless network and connections. Teach: basic computer skills. Customer service and in-home service repairs. Computer Training Volunteer MAND Corporation Pacoima, Ca. 2012 to Present (part-time) Teach basic computer skills to adults and student beginners. Classes are taught in English and Spanish. Microsoft Office, creating basic internet accounts. Computer Training Volunteer Los Angeles Mission College Sylmar, Ca. 2006- to 2012 (ROBETECAS CLUB) Computer Lab Technician. Repair: Hardware and build new desktop computers, upgrade and update laptops Installed: Windows XP, Windows Vista, Windows 7, Windows 8 and anti-virus software Connected & Configured: computers, printers, wiring, or wireless LAN & WAN Networking Electronic soldering and Hardware & Software Donations and purchases. EDUCATION AA Degree Computer Science Los Angeles Mission College Sylmar, Ca. North Valley Occupational Center Certified: Supervisor, Windows XP, Vista, Windows 7 Pacoima Skills Center School Pacoima, Ca. Certifications: Electrician /Supervisor References furnished upon request

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