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Online Resumes with "Automatic Call Distribution"
Service Desj Manager - 20 Years of Experience - Near 27713
SUMMARY An Information Technology Project Management professional with over 15 years of experience. Software implementation specialist IT operations (hardware and software), IT Project Management and Service Desk Management.. Deep experience in setting and meeting SLOP's n performing Critical Incident Management, with Root Cause analysis.
Ideal Companies: 27713
Tags for this Online Resume: Email, Microsoft, Networking, ACD, Automatic Call Distribution, Microsoft Windows, Network Operations Center, EDI, Electronic Data Interchange, Ethernet, it jobs, agile, service, ITSM, Critical Incident Management, outlook
Customer Service Manager - 20 Years of Experience - Near 66208
To obtain a career that utilizes my skill set as well as developing it further.
Tags for this Online Resume: ACD, Automatic Call Distribution, Accounts Receivable, Call Center, Customer Service, customer service skills, Management, Retail, Wholesale, customer service, call center, customer service representative
Project Manager - 15 Years of Experience - Near 30114
ACCOMPLISHMENTS * Managed large scale projects and programs $1M - $20M+ producing $35M+ annual cost savings * Recovered failed $9M Enterprise Cloud Contact Center (SaaS) project * Oversaw and monitored States $1.2B IT outsourced managed services contract managed outsourced service providers IBM/ATT, Capgemini (MSI) enforced service delivery SLA's and financial adherence * First-ever 1,200 seats, multi-site customer service ...
Tags for this Online Resume: Call Center, Disaster Recovery, Infrastructure, Customer Relationship Management, Management, ACD, Automatic Call Distribution, AVAYA, Continuity Management, Sungard
Network Engineer - 6 Years of Experience - Near 80026
Tags for this Online Resume: Networking, Cisco, Routers, Wireless, ACD, AT&T, Automatic Call Distribution, ISDN, Switches, Telecommunications
Job Analysis Specialist - 18 Years of Experience - Near 19711
Tags for this Online Resume: Management, Account Management, Automatic Call Distribution, Billing, Complaints, Customer Service, Desktop Computer, Distribution, IBM, Lotus
Manager - 20 Years of Experience - Near 66214
Summary of Qualifications * Project Manager for IT, Telecommunications projects, network solutions for business sales channels and RF Capacity Deployment projects. Experience in directing complex projects from concept to operational status.( Internet, Intranet, eCommerce, Plexar Conversions, Automatic Call Distribution (ACD), Network Vision, ISDN, PRI (Primary Rate Interface), Switching Engineering, STP/SS7 Networks, Colloc...
Tags for this Online Resume: Project Management, Project Manager, Software, Software Development, Account Management, Billing, Business Analysis, Business Analyst, Ecommerce, Intranet, management, manager
Manager - 4 Years of Experience - Ogden
Tags for this Online Resume: ACD, Automatic Call Distribution, Debugging, Firewall, Information Technology, Management, Microsoft, Microsoft Office, Microsoft Windows, Operating Systems, Beyond Compare, SVN, VPN, VM, SQL, html
Human Resources Administrator - 5 Years of Experience
Summary * Goal oriented Human Resources Representative with a wealth of experience in office management, customer service, human resources, ETime, Quality Assurance, SAP and special projects completed with a high degree of efficiency. HR Administration & HR Data Management with all function processed in the SAP system., as a Service Specialist I provide the foundation for the North America HR function by providing transacti...
Tags for this Online Resume: Benefits, Customer Service, Human Resources, ACD, Automatic Call Distribution, HR, SAP, Database, Human Resources Information System, Management
Engineer - 20 Years of Experience - Near 80112
800 numbers including Voice Portal with a SQL database CMS VDN/Vector/Skill as pertaining to Queue with respective service hours and holiday tables.
Tags for this Online Resume: Nortel, Video, Voice, Gateways, Telecommunications, ACD, Automatic Call Distribution, Cisco, Management, Meridian
Admissions Registration Clerk - 19 Years of Experience - Near 30052
SUMMARY OF QUALIFICATIONS * Managed 82 employees * Customer Service driven * Increased yearly revenue from 74% to 93.7% * Increased customer satisfaction from 47% to 97.2% * Reduced turnover rate from 60% to 94% * Organize needs and effectively manages resources * Communicate clearly and concisely * Lead individuals and groups toward desired outcomes * Customer oriented * Direct complex programs and processes * Articulates ...
Tags for this Online Resume: Customer Service, Medical, Microsoft Access, Patient Access, ACD, Automatic Call Distribution, Billing, IDX, Microsoft, Microsoft Internet Explorer
Managment, Santa Clarita
Creative manager with excellent leadership and motivational skills, extremely service-oriented; unique combination if untutive and analytical abilities. Astute at recognizing areas in need of improvement develop action plans and exectue them through to achieve prompt and sucessful completion, within regulatory compliance guidelines and bedgetary framework.
Tags for this Online Resume: Managment, project planner, SOP's, quality, telephone equipment, Business Development, Logistics, Policies and Procedures, Call Center, ACD, Automatic Call Distribution, Compensation, Customer Service
Customer Service Manager - 20 Years of Experience - Near 91789
SUMMARY OF EXPERIENCE: Thirty-Seven years in the Mortgage Banking Industry. Experience ranged from Loan Service Representative, Loan Service Manager, Legal Actions Leader and Vice President. Performing duties consistence of Staffing, Annual Performance Reviews, Salary Reviews, Annual Department Budgets, Proposals, and Department Projections Comprehensive knowledge of the following types of loans: Commercial, Construction, L...
Tags for this Online Resume: Reviews, Computer Aided Software Engineering, ACD, Automatic Call Distribution, Budgetary, Equity, Legal, Sales, product demonstrator, customer service, call center
