Summary * Goal oriented Human Resources Representative with a wealth of experience in office management, customer service, human resources, ETime, Quality Assurance, SAP and special projects completed with a high degree of efficiency. HR Administration & HR Data Management with all function processed in the SAP system., as a Service Specialist I provide the foundation for the North America HR function by providing transactional HR administration and services to the various businesses. * Executes HR Processes and completes relevant administration and data maintenance as defined in process documentation including: Personnel Administration (e.g. New Hire/On-boarding, Organizational Changes, Payments & Allowances and Terminations), position maintenance, absence. Completing key actions for terminated employees (e.g. PKI termination etc), implement Data Changes, including providing support for Mass Data Changes. Update and maintain Organization structure. Ensure all documentation generated or provided by other HR areas is stored appropriately, Served as point person for Novartis staff problem solving. Maintains excellent problem resolution abilities and a high-level of confidentiality. Proven record of accomplishment in the efficient and effective operations of Human Resources & Customer Service.

Highlights:

• Benefits
• Customer Service
• Human Resources
• ACD
• Automatic Call Distribution
• HR
• SAP
• Database
• Human Resources Information System
• Management