SUMMARY OF EXPERIENCE: Thirty-Seven years in the Mortgage Banking Industry. Experience ranged from Loan Service Representative, Loan Service Manager, Legal Actions Leader and Vice President. Performing duties consistence of Staffing, Annual Performance Reviews, Salary Reviews, Annual Department Budgets, Proposals, and Department Projections Comprehensive knowledge of the following types of loans: Commercial, Construction, Lines of Credit, HUD, Conventional, Adjustable Rate Mortgages, FNMA, FHLMC, Participation Loans, FHA/VA and B & C paper. Extensive experience in all phases of Loan Servicing: REO, Loss Mitigation, Workouts, Foreclosures, Bankruptcies, Litigation, Customer Service, Collections, Pay-offs, Assumptions, Taxes, Insurance (PMI), Sales and Acquisitions, Due Diligence Reviews. Underwriting and Processing, Negotiated and reviewed Servicing Contracts, Investor Reporting, FHLB monthly reporting, FHLB Collateral Pledging, GL Reconciliation, and Payment Processing. Developed and implemented policies and procedures in all areas of Loan Servicing.

Highlights:

• Reviews
• Computer Aided Software Engineering
• ACD
• Automatic Call Distribution
• Budgetary
• Equity
• Legal
• Sales
• product demonstrator
• customer service
• call center