Michael K

Technical Trainer


Technical Trainer


Palm Coast, FL

Education Level:


Will Relocate:



SUMMARY: 30 years of IT experience in all avenues including training, networking, and software development. Excel in developing solutions for common business problems and in creativity. Hard worker and fast learner who likes to train others how to use the latest technologies to solve business problems. I have worked with Fortune 500 companies, small, medium, and the United States Government. This individual is a team player who is motivated and eager to assist in any way to improve the well being of a company. Centers Provide network and software support for all PC's, Laptops, workstations, Mainframe, Mid-Range Computers and servers. Contracted through VOLT Services in Davenport, IA. * First line tech support for Tandem, IMS20, RF, IBM 5262 printers, AS400, PC's, Windows 2000 Pro, Windows 2000 Server, Outlook 2000 Connectivity * Resolved issues dealing PC and HOST issues such as password resets, clearing ques, unlocking accounts, etc. * Resolved connectivity problems dealing with TCP/IP and HOST communications * Utilized AVAYA, MAXIMO Database, conducted queries, performed backups of SQL 2000 Server and monitored backups for the TANDEM and Windows 2000 Systems * Conducted low level code fixes in JCL for Jobs that failed and provided assistance in restarting these jobs * Resolved AS400, HOST, Tandem Security and Active Directory Security issues * Conducted troubleshooting utilizing Netmeeting Terminal Services and Timbuktu * 70% of calls were handled by Front line and then forwarded other calls to the 2nd Tier Support Presented in a classroom environment hi-tech training to area professionals using the many years of real world experience. Classes include technologies such as MCSE MCSD Net + A+ and Web Technologies. Excel in learning and presenting new technologies quickly and efficiently. * Presented MOC classes in Microsoft Windows 2000 MCSE Track which included classes in Microsoft Exchange Server 2000 along with Outlook 2000 SQL Server 2000 Windows 2000 Server Windows 2000