Description
Experienced and devoted IT professional with expertise in network, broadband/telecommunication, installation, and service support. An energetic team player who also works independently with flexibility. Resolving issues in the network is my goal and I pride myself in satisfying the customer as well as providing the best experience. Adaptable to changes and new technologies with focus on priorities, proactive, and reactive critical system outage surveillance.
Accomplishments
Highlights:
Improved Service Level agreement by completing request tickets less than 24 hours. Completed all NART tickets submitted nightly creating same-day ticket completion. Gave feedback to improve server uptime and possible failure identifier. Volunteered to fill weekend schedule to support operations.Companies I like:
Google, UAV, UPS, Sprint, Alcatel-Lucent, Lockhead Martin, Cerner, Medtronics, Honeywell, Verizon, NASA, Frontier Airline, and Southwest Airlines.
Keywords
- Overland Park
- LTE
- Network
- Operations
- Alcatel-Lucent
- Oracle
- New Orleans
- OpenVPN
- Unix/Linux
- TACACS
- IAM
- HFC
- Fiber Optics
- Cable
- Outage Management
- Samsung
- Sprint
- Ericsson
- Radio Frequency
- RF Cell Sites
- Hybrid Fiber Coax
- Broadband
- Cable Installation
- VOIP
- Backhaul
- DSLAM
- Netcool
- Citirx
- Wireless Network
- Mobile
- Telecommunication
- Troubleshoot
- Surveilence
- Transport Hardware
- Equipment Education
- Customer Service
- Travel
