Senior Manager, Functional Excellence Career Research and Resources
Dentspy Austria GmbH
• Organizational leadership of the Inventory and Procurement department (2 direct reports) • Coordination of training and development within the department • Monitored the procurement process; determination and specification of purchasing volumes • Optimization of inventory balances • Budgeting and forecasting of purchasing volumes • Coordination of precious metal sales, optimization of precious metal leases • Implementati...
Avg. Salary: $90,000 · Company Rank: Not Available
Degudent Austria GmbH
• Preparation of month-end and year-end closings • Daily Sales and Gross Margin reports • Reporting (corporate-level and internally) • Cost Accounting • Investment Control • Budgeting according to corporate requirements • Statistical reports to public organizations • Financial support to the management board
Avg. Salary: $90,000 · Company Rank: Not Available
Sykes Enterprises
The Global Operations team focuses on Sykes’ largest global clients. Assigned to a Fortune 500 US and Canada based credit card company with a combined $40 million in annual revenue. Highly involved in managing a client – vendor relationship on day-to-day concerns, which included customer satisfaction performance and other service level agreements. Mitigated possible client escalations and potential client dissatisfaction. O...
Avg. Salary: $80,000 · Company Rank: Not Available
Sykes Asia
Planned, managed and executed contact center operations strategies. Accountable for budgeting and P&L management, daily operations, workforce management, audit and compliance, recruitment and disaster recovery, people development and company initiates. Managed five account managers, town hall sessions, open door policy and employee satisfaction surveys.
Avg. Salary: $80,000 · Company Rank: Not Available
Sykes Asia
Analyzed data trends based on operations issues and implemented corrective and preventive actions for continuous process improvement, day to day operations, proper recruitment of staff, performance management of staff through coaching, creating development plans, appraisals, training, reward and incentives; accountable for team efficiency and utilization.
Avg. Salary: $80,000 · Company Rank: Not Available
Sykes Asia
Accountable for leading and driving performance to a total of 18 agents under the Mutual Funds and Certificate Group in terms of quality, efficiency, training, schedule adherence and staffing. Created motivational activities such as the best agent in handling time, best in quality, performance management, recruitment and coaching agents out of the program. Received inbound calls related to mutual funds and certificates and ...
Avg. Salary: $80,000 · Company Rank: Not Available
Swapcom
• Implemented information mapping design techniques in creating print documentation for clients of a French-based mobile software development company. • Created a process that included planning and editing cycles between the technical documentation department and development teams, standardized formats for all documents, and a central hub for all documentation and corporate communication.
Avg. Salary: $75,000 · Company Rank: Not Available
Teltronics
Working with key stakeholders and training to create technical documentation. •Effectively employed information mapping principles in creating print and online documentation. •Successfully implemented technical design skills when creating user guides, online help, quick reference guides, and tutorials. •Displayed interdepartmental communication skills in interviewing and working with developers and trainers. •Utilized k...
Avg. Salary: $75,000 · Company Rank: Not Available
Sunbelt Software
Responsible for all technical documentation for the company’s three core products as well as managing the relationship with our translation vendor. •Developed a process-based approach to content delivery utilizing information mapping techniques that allowed content to be chunked into more easily digestible nuggets. •Streamline the content update process and improved overall efficiency using conditional text techniques. •...
Avg. Salary: $75,000 · Company Rank: Not Available
The Nielsen Company
Built corporate training solutions for internal clients using the ADDIE design model and Bloom's Taxonomy. • Created detailed project plans and scope documents that mapped out course goals and objectives. • Provided comprehensive storyboards to Subject Matter Experts (SMEs), and developed interactive tutorials for final delivery. • Created custom graphics and interactions for each project.
Avg. Salary: $75,000 · Company Rank: Not Available
