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Sykes Enterprises Work Values
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Daily Duties at Sykes Enterprises:
The Global Operations team focuses on Sykes’ largest global clients. Assigned to a Fortune 500 US and Canada based credit card company with a combined $40 million in annual revenue. Highly involved in managing a client – vendor relationship on day-to-day concerns, which included customer satisfaction performance and other service level agreements. Mitigated possible client escalations and potential client dissatisfaction. One of the leaders as point of contact for operations in the US, Canada, APAC and Latin America for a total of ~1200 FTEs globally. Provided the overall financial reporting and analysis as a Subject Matter Expert for Global Financials for the US, Canada, Latin America and APAC regions including monthly forecast versus the budget and profit and loss analysis. Shared site best practices including the proven business process improvement tool with a supporting methodology by establishing global consistency and successful implementation across regions. Accountable for new account implementation, working hand in hand with project managers, taking an active role in project management in relation to contracts, client, service level agreements, quality, training, audit and compliance, disaster recovery and technology.
What they like about Sykes Enterprises:
Organizations with strong, centralized leadership are particularly attractive to you. You require a work environment with leadership that aggressively seeks to expand and grow the business and does so in a visible and decisive manner. In general you prefer to work in an environment in which there is a strong link between leadership, its actions, and a strong set of company-wide values.
Tags
Profit and Loss, Team Leadership / Motivation, Process Improvement, Account / Territory Management, Customer Service, Performance Management, Financial Management, Coaching, Workforce, Service Level Agreements, Continuous Process Improvement, Change Management, Quality Monitoring, Disaster Recovery Testing, Vendor Management, Project Management
Information about Sykes Enterprises
Company Rank: Not Available
Average length of employment : 5 years
Average salary of employees: $80,000
These are some of the questions we asked our climbers about their experiences with Sykes Enterprises:
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| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
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| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
Climbers who worked at Sykes Enterprises had these interests:
| Websites | |
|---|---|
| TheMuse http://www.themuse.com |
Career advice website |
| Huffington Post http://www.huffingtonpost.com |
Current Events |
| Oprah http://www.oprah.com |
Food for the soul |
