Technical Trainer Career Research and Resources
West Corporation
Conducted on site new hire orientation, and training classes for multi-segment call center of 1500+ associates for Cingular –AT&T customer service and Dish Network technical services. Demonstrated use of People Soft, Spectrum, Tesla, Citrix platforms for CRM programs (Telegence and Care) and Web Ops software in daily duties for administrative task used. Utilized PeopleSoft – for tracking attendance roster and payroll...
Avg. Salary: $65,000 · Company Rank: Not Available
Youth Employability Solutions/Jobs for Ohio Graduates
Facilitated job skill development for students participating in a GED program within the Youngstown Public Schools
Avg. Salary: $65,000 · Company Rank: Not Available
MCI
Accomplished designing and implemented enhancement training for management and associates to improve business mastery and company loyalty in daily performance levels. Posses the ability to motivate and improve morale to increase productivity levels by an initial 50%-75% with proven methods that work. Provided career advancement training for call center of 1500+ associates in sales/service and frontline supervisors and man...
Avg. Salary: $65,000 · Company Rank: Not Available
MCI
Trained and managed fourteen trainers (14) and five (5) training assistants in the sales/customer service multi segment call center of 1500+ associates Served as liaison between training, management and recruiting departments tracking new hire development from orientation to permanent assignments Planned, organized, and directed a wide range of training activities. Conducted orientation sessions and arrange on-the-job t...
Avg. Salary: $65,000 · Company Rank: Not Available
MCI
Supervision of 18 sales associates in the sales of long distance and regional calling packages. Provided daily monitoring and coaching of daily work performance and goal setting to enhance that performance Developed and implement workshops/ training modules designs to increase job performance above expectation and daily goals. Responsible for monitoring daily data consumptions of sales associates thru CPH/APH ...
Avg. Salary: $65,000 · Company Rank: Not Available
Active Endpoints, Inc.
Taught all classes for both the product and server, averaging 3-4 days in length. Conducted all training-related activities including designing, developing and writing classes for delivery online and onsite and all related administrative responsibilities (except payment handling).
Avg. Salary: $85,000 · Company Rank: 4.0 out of 5
Tangoe, Inc.
Senior Technical Instructor, also acting as the Training Manager. Designed, developed and delivered all classes covering all aspects of the CMP software. Full administrative responsibility for Training department, including P/L, revenue forecasting, scheduling and evaluations. Created video training library containing 24 videos.
Avg. Salary: $85,000 · Company Rank: 4.0 out of 5
Segue Software
Taught all classes for both of the company's products - SilkTest and SilkPerformer. These classes covered all aspects of software test planning, design and implementation, used proprietary programming languages and averaged 4 days in length.
Avg. Salary: $85,000 · Company Rank: 4.0 out of 5
Time Warner Cable
Manage Oversea accounts for training in India, Mexico City, Philippines (247, Startek, Knoah, Stream, Teletech, Convergys). Report on Oversea companies to upper management by keeping up to date the recursive data base. Assist in QBR's, Quarterly Business Reviews, weekly business reviews, training leader reviews. Host webinars, train the trainer, and assist outsources with new updates and answer their questions and issues. T...
Avg. Salary: $57,000 · Company Rank: Not Available
Canisius High School
Instruct mathematics, Geometry, Trigonometry, and Algebra Design new mathematic manuals Operate personal computers using Windows 2000 Assist others with software applications
Avg. Salary: $57,000 · Company Rank: Not Available
