Technical Trainer Career Research and Resources
GSI Commerce / eBay
•Responsible for all Business Intelligence Training •Developing Business Intelligence training curriculum and job aids •Conduct needs analysis and research course content with Subject Matter Experts •Conducting training courses •Managing training environments •Setup and configuration of training room equipment •Create training videos/ e-Learning modules
Avg. Salary: $80,000 · Company Rank: Not Available
at&t
Experienced IT network technician served installation and repair for sophisticated network equipment, software preparation,and testing for quality customer service in IT services. Entrusted with the most complex customer service issues as a result of exceptional ability to promptly resolve concerns and satisfy customers. Oversee and monitor staging testing to ensure appropriate supplier performance and consistent service qu...
Avg. Salary: $38,000 · Company Rank: Not Available
washington mutual
handled 100+ calls per day in a call center assisting customer's with issues. Processed document forms for service disputes.
Avg. Salary: $38,000 · Company Rank: Not Available
blue cross
handled 100+ calls per day in call center assisting customer's with issues. processed claims for payments on insurance.
Avg. Salary: $38,000 · Company Rank: Not Available
MRI Software, LLC
Content development; learning plan administration; instructor-led training for the Global Client Support department (client help desk).
Avg. Salary: $75,000 · Company Rank: 4.0 out of 5
Intuit Real Estate Solutions (a division of Intuit, Inc.)
Content development; training; escalated software support.
Avg. Salary: $75,000 · Company Rank: 4.0 out of 5
Intuit Real Estate Solutions (a division of Intuit, Inc.)
Liaison between client support and programming for the Customization Toolkit and Reporting modules of the MRI accounting program. Identified program issues; tested interim fixes; recommended product enhancement. Acted as coach for front-line support and took escalated support cases.
Avg. Salary: $75,000 · Company Rank: 4.0 out of 5
Intuit Real Estate Solutions (a division of Intuit, Inc.)
Top-tier help desk agent specializing in issues with client customization and reporting. Assisted front-line agents with escalated issues.
Avg. Salary: $75,000 · Company Rank: Not Available
Intuit Real Estate Solutions (a division of Intuit, Inc.)
Provided consulting services for new and existing clients. Engagements varied in size and scope from new product implementation and training to one-time report, view or web page customizations.
Avg. Salary: $75,000 · Company Rank: Not Available
CB Richard Ellis, Inc.
Project manager for all aspects of the company's PC-based accounting systems. Supervised a staff of software and network technical support professionals who supported over 300 users nationwide.
Avg. Salary: $75,000 · Company Rank: Not Available
