Technical Trainer Career Research and Resources
Verizon Wireless Call Center
• Promoted from Customer Support to Technical Coordinator in 6 months to provide support professional to second-tier technical support managers, supervising frontline phone support for internal and external customers. • Implemented effective customer satisfaction strategies by identifying and eliminating the root causes of customer problems.
Avg. Salary: $90,000 · Company Rank: Not Available
Rock Valley College
• Adapt teaching methods and instructional materials to meet students' varying needs, abilities, and interests for a continuing education program. • Observed and evaluated students' work to determine progress and make suggestions for improvement. • Planned and conducted activities for a balanced program of instruction, demonstration, and work time that provides students with opportunities to observe, question, and inves...
Avg. Salary: $90,000 · Company Rank: Not Available
Palm Beach County Court Administration
Court Administration Juvenile Victim Assistance Investigator • Investigate victim loss and make recommendation to judiciary. • Worked with insurance companies and State Attorney General’s Office to assist victims with submitting claims for loss and grant applications. • Conducted computer training. • Implemented of a paperless system for the department. • Provided supervision of support staff. Palm Beach County Highr...
Avg. Salary: $58,000 · Company Rank: Not Available
YMCA Harmony House
• Performed crisis intervention to victims of domestic violence. • Evaluated victim needs and provided referrals to local agencies.
Avg. Salary: $58,000 · Company Rank: 3.0 out of 5
Palm Beach County Clerk & Comptroller
• Develop and Deliver customized training solutions for several large projects for new application rollouts. This includes the creation of customized user manuals, online training and e-learning. • Conducted process mapping using Visio for comparison between legacy and new case management system. • Participated in functional specification review, system testing, data conversion verification and end user support during de...
Avg. Salary: $58,000 · Company Rank: Not Available
Bluehouse Publishing
• Design course material and e-learning;• Training/Coaching desktop applications; Product Manage.• Analyze, coordinate the restructure training curriculum. Introduce new training workshops which introduced Blended learning. Organize schedules of training activities. Conducted new product initiatives.
Avg. Salary: $75,000 · Company Rank: Not Available
Mformation Technologies
• Manage training for Global Customers in Proprietary systems, Sales, New Hire and Internal Development Training in Wireless Device Management and WIMAX Deployment. • Provide the following Services: Analysis of Customer Requirements; Contractual Resource, Instructional development, Conduct Train-the-Trainer (T3) and troubleshooting sessions, as well as conduct and or coordinate on-site coaching. Managed deployment Enginee...
Avg. Salary: $75,000 · Company Rank: Not Available
Telcordia Technologies Inc.
• Instrumental in the generation of $270K Revenue in a 3-month period via the following activities: Analysis, Contractual Resource, Instructional development, Conduct Train-the-Trainer (T3) sessions, troubleshooting and on-site coaching.• Manage the Instructional Process and Delivery of proprietary software systems for multiple corporations.• Develop and Present new workshop outside of the organizations planned scope that g...
Avg. Salary: $75,000 · Company Rank: Not Available
Rockefeller College
• Conducted statistical analysis, surveyed, tested and evaluated investigator performance, and implemented appropriate technical additions and changes. • Wrote technical and end-user documentation to support system specifications; including user manuals, quick reference guides and other resource materials.• Conducted Train the Trainer (T3s) to meet client implementation schedule.• Conducted presentations for multiple level...
Avg. Salary: $75,000 · Company Rank: Not Available
Oxford Learning
Running the business employing 13 employees including marketing, dealing with customers, accounting, recruiting and training. Business success has come from maintaining quality education within the operating budget.
Avg. Salary: $80,000 · Company Rank: Not Available
