Palm Beach County Clerk & Comptroller Work Values

Daily Duties at Palm Beach County Clerk & Comptroller:

• Develop and Deliver customized training solutions for several large projects for new application rollouts. This includes the creation of customized user manuals, online training and e-learning. • Conducted process mapping using Visio for comparison between legacy and new case management system. • Participated in functional specification review, system testing, data conversion verification and end user support during development and implementation. • Provided application support to public for both internal and external customers. • Participated in GAP analysis of business rules, process improvement, and requirements based on Florida laws. • Worked with QA team to design test plan and test cases for user acceptance testing • Supervised and coached training staff • Created a new hire program and made recommendations regarding canididates ability to succeed

What they like about Palm Beach County Clerk & Comptroller:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

Adobe Captivate, Microsoft Office, Learning management system, Master degree in Training and Development, Writes customized trainin manuals, e-learning and classroom learning, Excel; Powerpoint, Visio, Adobe Professional, Process mapping, Dim Dim Online Learning, Snag It, User support, Excellent computer skills, Technical writer, User advocate, ACS Banner Courts Expert, Aptitutide ShowCase, Batchelor of Science in Psychology, Masters Degree in Training and Develoment, business analysis, Workflow Process

Skills

Ability to understand processes and make recommendations for improvement, Ability to learn new software applications quickly and write customized training soulution, Ability to assist in various roles of technical projects such as user testing, data verification, process mapping, Gap analysis, training assessments, training solutions and user support, Ability to lead, Ability to Train, Ability to provide imput to all levels of management, Evaluate staff perfermance

These are some of the questions we asked our climbers about their experiences with Palm Beach County Clerk & Comptroller: