Browse Career Research in Customer Service
Customer Service Career Research
Waynesville School District
Dispatching and coordinating the flow of communications between personnel assuring proper and timely transportation of students. Dispatch drivers according to student transportation needs. Communicate transportation requests and workflow information. Assist drivers with directions, scheduling, and equipment issues as well as updating routes and student information using mapping software. Dispatch emergency equipment to...
Avg. Salary: $30,000 · Company Rank: Not Available
People's Bank
Started a bank teller and was promoted several times. The regional leader in SBLI annuity sales. Opened new accounts and processed consumer loans. Projected a high level of customer service. As a result I was chosen to be a mystery shopper and helped to implement the banks new customer service initiative. I was one of the top performers in originating first mortgage products. As a result I was put in a special program...
Avg. Salary: $45,000 · Company Rank: Not Available
Evaluation Systems of Pearson
Oversee day to day operations and implemented long term strategic initiatives for a high volume customer service call center. Call center consists of 45+ full service team members responsible for providing support to 18 customized state teacher certification programs. The call center handles over 450,000 contacts per year
Avg. Salary: $77,000 · Company Rank: Not Available
Sun Life Financial
Managed three teams of operations representatives responsible for financial transactions associated with in-force insurance policies. The group’s functions included collections, payment authorization, deposit reconciliation, and taxation. My responsibilities included staffing, budgeting, and workflow management.
Avg. Salary: $77,000 · Company Rank: Not Available
Staples Inc.
Oversaw call center operations providing support to customers and retail locations contacting the help desk of this leading retailer. Provided leadership to a group of 20 customer service representatives and 2 supervisors. Cooperated with human resources to hire and coordinate training for new associates. Ensured the provision of adequate call coverage; Presented reports on department and associate productivity to managem...
Avg. Salary: $77,000 · Company Rank: Not Available
Shareholder.com
Served in account management capacity for this provider of outsourced investor relations and corporate governance solutions to leading companies nationwide. Charged with servicing 100+ publicly held investor relations clients. Developed and updated content for client web sites; created press releases and delivered quarterly webcasts.
Avg. Salary: $77,000 · Company Rank: Not Available
MetLife Financial
provided sales and service of financial products including Life, Health, Auto Insurance, Mutual Funds, & Annuities.
Avg. Salary: $77,000 · Company Rank: Not Available
MFS Investment Management
Supervised a team of 14 customer service representatives fielding incoming calls from high net worth clients and brokers. Recruited and conducted training of new representatives. Facilitated ongoing professional development for existing team members.
Avg. Salary: $77,000 · Company Rank: Not Available
Spring Hill State Bank
Support all services offered by the bank including: internet banking,debit cards,error resolution, electronic funds origination, wire transfers
Avg. Salary: $30,000 · Company Rank: Not Available
Southern California Edison
I was responsible for reviewing all processed work, making any necessary corrections to the work. As well as inputing inspector results.
Avg. Salary: $15,000 · Company Rank: Not Available
