Staples Inc. Work Values

Daily Duties at Staples Inc.:

Oversaw call center operations providing support to customers and retail locations contacting the help desk of this leading retailer. Provided leadership to a group of 20 customer service representatives and 2 supervisors. Cooperated with human resources to hire and coordinate training for new associates. Ensured the provision of adequate call coverage; Presented reports on department and associate productivity to management team. Resolved escalated customer issues.

What they like about Staples Inc.:

The social vibrance of a hiring firm is very important to you. Your ability to make and maintain friendships there is a critical part of your decision. You would likely be dissatisfied with a workplace that is quiet, cold, or otherwise not particularly social. When you investigate a new hiring company, ask recruiters, managers, and potential co-workers about the social life and opportunities there. This is especially important when you are relocating; moving dramatically alters your social sphere both inside and outside the workplace.

Tags

• Customer Service• Call Center Operations, Key Performance Indicators, Performance Improvement, Project Management, Executive Reporting, Process Reengineering, Lean Management, Training and Development, Mentoring

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , Call Center Operations, Customer Service, Project Management, Process Reengineering , Lean Management , Key Performance Indicators, Mentoring , Budget Management

These are some of the questions we asked our climbers about their experiences with Staples Inc.: