Browse Career Research in Customer Service
Customer Service Career Research
Wachovia
Leads a staff in sales, service and operations. Responsibilities include coaching team around customer service though modeled behavior, on the spot coaching and real time coaching leading to increase sales and a higher level of customer service. Last two years team customer service scores were in the top percentile in the region. Meeting and exceeding sales goals. My teams have won multiple regional campaigns. Handling...
Avg. Salary: $45,000 · Company Rank: Not Available
Pharmaceutical
Managed a call center of 150 employees oversaw recruiting, training, evaluations, absence tracking, discipline, and terminations. Coached and developed staff on organizations, individual goals and area of improvements. Developed Q&A call volume and qualitative call system procedures and significantly increased level of customer service. Handled escalated calls when necessary and resolved client/member issues and concerns...
Avg. Salary: $60,000 · Company Rank: Not Available
Mortgage
Managed a staff of 150-200 employees and oversaw recruiting, training, evaluations, absence tracking, discipline, and terminations. Successfully coached and developed staff on organization, individual goals, and areas for improvement. Monitored quality of calls, processed monthly calibrations, and coached staff on delivery improvements. Processed and completed monthly incentives for staff. Developed Q&A, call volume and...
Avg. Salary: $60,000 · Company Rank: Not Available
Mortgage
Managed Call Center Staff of up to 15 employees. Oversaw all personnel issues, including recruiting, training, and employee development. Coached and developed staff on organization and individual goals and areas for improvement. Listened and coached on quality of calls, processed monthly calibrations, and had staff listen to the call to make future changes. Processed and completed monthly incentives for staff by prepari...
Avg. Salary: $60,000 · Company Rank: Not Available
early childhood
Helped the teacher with the kids. Make sure that they are all asleep on their mats and that no one is talking.
Avg. Salary: $95,000 · Company Rank: Not Available
LaCosta Limousine
Created a Call Center Environment from buying the phone system to new phones, desks and monitors. Required to purchase a phone system that could give me an IVR and a system matic and user friendly phone options for clients, reservations, emergencies and dispatch. Purchased and implemented a new phone system through Protel. Creating detailed customized reports from how many calls per hour to how many calls per month. Was ...
Avg. Salary: $60,000 · Company Rank: Not Available
Capital One Auto Finance
Lead, coach and develop skills of 15+ associates; handle esclated calls, analyze performance management data, interview new candidates, manage associate performance, report weekly/monthly performance results to senior leadership
Avg. Salary: $53,000 · Company Rank: Not Available
Asset Acceptance Capital Corporaton
Review status of delinquent accounts; ensure appropriate account activity; audit and approve suits submitted for potential litigation and recovery; all aspects of associate performance and conduct
Avg. Salary: $53,000 · Company Rank: Not Available
Westaff Services
Filled employment needs of existing client base, solicitation of new clients, interview potential employees through standardized testing and professional asessment
Avg. Salary: $53,000 · Company Rank: Not Available
Rent-A-Center
Inventory control, profit and loss of the store, including budget adherence, payroll, scheduling, performance mangement, hiring, development of staff
Avg. Salary: $53,000 · Company Rank: Not Available
