Browse Career Research in Customer Service
Customer Service Career Research
US Postal Service
Area manager over budget, operations, training, and promotions.
Avg. Salary: $89,000 · Company Rank: Not Available
GE
Several over 18 years experience - see resume
Avg. Salary: $70,000 · Company Rank: Not Available
ACCENT Marketing Services
Responsible for all aspects of managing 4 client-based, inbound, customer service/sales programs. This Included developing, managing front line Representatives, Team Leads, and Assistant Program Managers (APMs), ensuring that all programs’ goals were exceeded – WoW, MoM, QoQ, and YoY.
Avg. Salary: $70,000 · Company Rank: Not Available
Accent Marketing
• Clients included Humana Health programs including Humana Aging In Place, Humana Agent Support and Humana Active Outlook. • Acting GM for a total of five months; maintained 95% green KPI’s for duration. • As Operations Manager managed day to day operations for fourteen programs for outsource contact center. • Responsible for the development and success of six direct reports and 250 in- direct reports. • Drove sales an...
Avg. Salary: $57,500 · Company Rank: Not Available
Citi Cards
• Developed and implemented strategies for customer service and sales for ten direct reports and approximately one-hundred eighty indirect reports. • Successfully maintained number one team status in sales for over one year. • Selected as initial team member for National Quality Process Improvement Team, increased quality scores to 88%, goal 87%. • Member of the National Quality Communications Team. • Responsible for Qu...
Avg. Salary: $57,500 · Company Rank: Not Available
The Courier Journal
• Developed and implemented strategy for customer service and inside sales team focusing on inbound and outbound call handling, process change and change management. • Streamlined processes focusing on incremental efficiency and quality. • Restructured sales plan implementation for contact center linking inside sales with outside sales • Restructured and streamlined processes driving sales to an 8% increase over previou...
Avg. Salary: $57,500 · Company Rank: Not Available
Western Southern Life
• Opened the Client Relationship Center January 1, 2000. Involved in all aspects of creating the unit and ensuring its success. • Successfully directed the combination of customer service and inside sales function, improved current practices and established new processes with a focus on incremental quality and efficiency. • Implemented forward-thinking management style designed to train, motivate, and maintain a positive...
Avg. Salary: $57,500 · Company Rank: Not Available
Thunderbird School of Global Management
Provides and prepares both event planning and on-site logistical support for Thunderbird Corporate Learning with the focus on Language and Culture program operations. Prepares and ensures accuracy for all logistical arrangements for programs by communicating closely with Corporate Learning operations team, Thunderbird faculty as well as other campus departments. Prepares, reviews and approves any program-related logistica...
Avg. Salary: $40,000 · Company Rank: Not Available
Mastec
Work closely and effectively with the Customer, Field Supervisors, Satellite Installation Responsibilities also include working with all levels within a fast paced and deadline Overseeing daily paperwork and working with Payroll Dept in verifying submitted information Answering incoming calls. Ensure operation of office equipment by completing or arranging for preventative maintenance as well as troubleshooting ma...
Avg. Salary: $15,000 · Company Rank: Not Available
Bank of America
Minimize losses to the bank by investigating and decisioning fraud claims using various system tools and applications. Effectively communicated with account holders to gather all facts and related information in reference to the initiation of fraud claims. May debit or credit accounts as needed and follow up with account holders in regards to pending claims.
Avg. Salary: $33,000 · Company Rank: Not Available
