Browse Career Research in Customer Service
Customer Service Career Research
Comp USA
Responsible for all business functions, including retail sales, business sales, technical services, and training sales. Directly accountable for sales and profit goals for a location with annual sales of $45M. Prepared budgets and forecasted sales; maintained profit and loss responsibility, including shrinkage control and payroll.
Avg. Salary: $100,000 · Company Rank: Not Available
REPipeline.com
Responsible for the creation of the customer service department (including development of metrics, creation of database, reporting standards, hiring of personnel, and communication to executive management and other departments). Involved in strategic decision making of the company (not exclusively for customer service, but also included sales, operations and product development).
Avg. Salary: $100,000 · Company Rank: Not Available
Pep Boys
Total responsibility for multi-faceted business, including retail, service, and commercial sales.
Avg. Salary: $100,000 · Company Rank: Not Available
DCI Groups
Directed general oversight of business plan, budgets, and reporting deadlines. Developed marketing and sales (online/offline) initiatives, aggressive, realistic and measurable goals/ quota for sales team. Analyzed and reviewed market gaps and leverages company’s consultative expertise.
Avg. Salary: $100,000 · Company Rank: Not Available
First Command Financial Planning
All customer service delivered to agent force of over 1000 and over 1.5 million clients.
Avg. Salary: $129,000 · Company Rank: Not Available
Alliance Bernstein
Directed servicing of over four million accounts. Instituted Best Practices quality groups. Managed and developed vendor relationships. Coordinated staffing and budgeting tasks for nine areas of the Transfer Agent. Controlled $8.5M budget
Avg. Salary: $129,000 · Company Rank: Not Available
Elliott Benson
Qualify focus group participants for client.
Avg. Salary: $1 · Company Rank: Not Available
Amtrak
Customer service and Matre' D.
Avg. Salary: $1 · Company Rank: Not Available
G4S Wackenhut
Handle a large volume of inbound/outbound alarm calls from ADT and Citibank Branch Management, which ensure the security of banks assets and the safety of staff and customers. Log alarm information into PeopleSoft database for malfunctioning alarms to be serviced. Maintain written logs of incidents and suspicious activities. Request Police Officer dispatch and take appropriate action as per company policy. Update Branch Ma...
Avg. Salary: $35,000 · Company Rank: 2.0 out of 5
AT&T Wireless
Performed new account activations, handled customers inquires, complaints and billing questions Contributed to the store becoming the #5 AT&T retail store in New Jersey. Processed new two year wireless account contracts and pre-paid wireless phone accounts. Cross-sold services including upgrading customers from regional to national service plans. Resolved technical issues with customer’s wireless phones. Assisted Store Ma...
Avg. Salary: $35,000 · Company Rank: 4.0 out of 5
