Browse Career Research in Customer Service
Customer Service Career Research
MEDICINE ASSISTANCE PROGRAM, NORTHWEST CHAPTER
Reported directly to President. Chaired committee responsible for service delivery and customer service. Responsibilities included resource allocation, space/facility planning, and problem resolution. • P&L responsibility for $1.2MM; managed 10 (home-based) direct reports and 3 (on-site) indirect reports support staff. • Innovated 100% home-agent-based, blended call-center. • Implemented operations metrics, improving...
Avg. Salary: $120,000 · Company Rank: Not Available
HIC CAPITAL/STREAM INTERNATIONAL
Reported directly to Senior Manager. Led 500-person inbound B2B technical support call center managing sales and customer service. • Implemented metrics-driven ticket management system and customer consulting process, increasing customer satisfaction scores from 75% to 87%. • Designed and delivered product demos. • Created equipment diagnostics for product returns
Avg. Salary: $120,000 · Company Rank: Not Available
Director of Material Management
Overseas Hospital 900 Bed in United Arab Emirates
Avg. Salary: $120,000 · Company Rank: Not Available
Sitel
I supervise a group of 6 managers/100+ agents in a call center for a financial services client. I handle the day to day operations for this group including: payroll, coaching of metrics (handle time, first call resolution, schedule adherence, service levels, and quality), while also maintaining responsibility for daily financial goals.
Avg. Salary: $53,000 · Company Rank: Not Available
USPS
Safety and security of bldg. and employees, budget; service; productivity; daily, weekly, monthly reports;delivery of every piece of incoming mail every day; training new employees and coaching employees for upward mobility.
Avg. Salary: $15,000 · Company Rank: Not Available
HIgher One
O’Connor and Associates is a legal firm that assists clients with reducing yearly taxes on their owned property by protesting taxes with the County Appraisal District in the Clients County. I assisted with inbound calls from potential and current clients with setting up services, explaining protesting process and fees, updating paperwork, canceling services, payment processing etc. I also made outbound calls to clients to r...
Avg. Salary: $31,541 · Company Rank: Not Available
Search Services
Field incoming customer service calls, assuming responsibility to resolve customer issues in an accurate and timely manner,,research account status and identify account issues, Address billing inquiries and resolve billing disputes, Process disconnection and reconnection requests, Enroll customers and resolve enrollment issues, Provide price quotes to prospective customers, Follow up with customers to attain required accoun...
Avg. Salary: $31,541 · Company Rank: Not Available
Pulte Homes
Managed multiple employees and communities, managed multiple community budgets, financial analysis, resolved escalated customer and trade partner concerns, mentored and trained new and existing employees, conducted performance reviews.
Avg. Salary: $0 · Company Rank: Not Available
United Site Services
Managed inside/outside sales representatives as well as custoemr service staff, managed top 20 accounts, sales presentations, contract and rate negotiation, sales and commission reporting, and cold calling.
Avg. Salary: $0 · Company Rank: Not Available
McKinstry Co.
Managed union field personnel and inside sales, resolved customer disputes, contract negotiation, developed and maintained account relationships.
Avg. Salary: $0 · Company Rank: Not Available
