Customer Service Manager Career Research and Resources
Technisource
•Launched two start-up customer care service centers: "One Stop" customer service center and IT Help Desk. •Processed invoices, managed payroll and budgets. Created business operations manual, negotiated KPI bonus/penalty compensation metrics, and developed customer satisfaction surveys and monitored quality incoming call process. •Hired, trained, coached and developed a team of 14 management and 100 custome...
Avg. Salary: $79,000 · Company Rank: Not Available
Verizon Communications
•Supervised large team organization of 15 managers, 130 assistant managers and 1,200 union employee customer service representatives. Managed day to day operations for (10) customer service call centers located in multiple states. Managed budgets, invoices, purchasing of supplies and payroll accuracy for more than 1,300 employees. •Negotiated customer service performance metric and corrective acti...
Avg. Salary: $79,000 · Company Rank: Not Available
Maryland Central Jurisdiction COGIC
•Key decision maker for non-profit organization, managed day to day operations, budgets and created ministry strategies, and provided administrative support for senior management. Audited invoices for accuracy prior to payment being issued. •Developed and trained leadership skills, coached and developed domestic and foreign missionaries in over 20 states. •Created and trained customer service skills to improve service quali...
Avg. Salary: $79,000 · Company Rank: Not Available
Lehigh Hanson
Intially brought on to record over 450 processes within the different modules of Oracle in Workforce Performance Builder (WPB) due to system upgrade. Became lead contractor on project. Worked directly with BSA's on each module to regarding questions on the processes. Assisted with the editing of the recordings as needed. Assisted on creating standardizations within WPB for project. Assisted BSA's during user testing, ...
Avg. Salary: $60,000 · Company Rank: Not Available
AAMCO Transmission
As a Customer Service Manager at AAMCO my responsibilities include complete expert handling of all customers concerns and requests, managing daily tasks and responsibilities of all employees, ensure all business goals and standards are met (i.e. customer satisfaction ratings and revenue).
Avg. Salary: $55,000 · Company Rank: Not Available
Jiffy Lube
My daily responsibilities included customer satisfaction while maintaining high revenue, managing employee duties, inventory, and achieving overall company goals.
Avg. Salary: $55,000 · Company Rank: Not Available
CitiBank
Correctly itemize and process branch electronic submitted check images.
Avg. Salary: $55,000 · Company Rank: Not Available
Jiffy Lube
I was in charge of implementing Health Safety Security and Environmental plans, responsible for opening, closing, and daily operations, training employees on policies and procedures.
Avg. Salary: $55,000 · Company Rank: Not Available
Sprint Nextel
Avg. Salary: $150,000 · Company Rank: Not Available
JCPenney / Alliance Data Systems
Avg. Salary: $150,000 · Company Rank: Not Available
