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Online Resumes with "first call"



Client First Call phone Technical Support Help Desk

Looking for a company that needs my special capabilities of communicating with clients to identify and resolve their issues.

Tags for this Online Resume: Application Support, Call Center, First Call resolution, problem identification, problem solver, phone Technical Support

Featured Profile

Solutions Architect

I am currently on the senior staff of my company and answer directly to the CEO. My goal is to continue my achievements at a larger establishment.

Ideal Companies: Nike, Adidas, 3M, Active.com

Tags for this Online Resume: SharePoint, MSOffice, Windows, Sever2008, VMware, Cisco, Lotus Notes, MySQL

Featured Profile

Customer Operations Services Executive - 20+ years experience - Unique diversified back ground

A VP Customer Operations, Service and Support, or CO. In small to medium sized technology focused companies in the general areas of mobile, wireless, communications, and/or networks.

Ideal Companies: Mobile, Wireless, Communications

Tags for this Online Resume: Customer Engineering, Product Support, Customer Service, Technical Assistance, Wireless, Strong Mentor, Mission Critical Applications, Distributed server deployments, Mobile Device Management

Group Insurance Sales Account Manager

Tags for this Online Resume: Employee Benefits, Workers Compensation

DeskSide Manager

12 years' technical experience in helpdesk and desktop support dealing with fast-paced, rapidly expanding companies. Expertise includes: Hardware/Software support, PC Imaging, and Networking. Analytical decision maker with excellent problem-solving skills. Recognized for ability to solve long technical problems on and off the phone and keeping above 90% first call resolution when a problem is assigned to me.

Featured Profile

Technical Support Dallas

Accomplished senior technical analyst with 17 years experience in IT Support, leadership/management, solution delivery, technical troubleshooting and software/hardware repair. Assisted in the implementation of the E-Commerce support team. Created SLAs which lead to first call resolution 80% of the time. Implemented the process for 2nd and 3rd level escalations. Provided high level of support for E-Commerce support team w...

Administrative Professional

My objective is to obtain employment with a company where there are career growth opportunities for individuals who demonstrate proficiency, professionalism, and dedication. I am a competent and reliable person with a proven record of success in assuming increased responsibility. I am able to motivate staff and encourage a team approach

Ideal Companies: medical, financial, law, technical, communications

Tags for this Online Resume: administrative, financial, business

Can do attitude in the work place

High energy medical field practice leader with exceptional interpersonal, communication and great can do attitude. Fun, creative, outgoing, learner and loyal.

Ideal Companies: United Health, USAA, OB/GYN medical office

Tags for this Online Resume: Medical Call Center, Medical Practice

Director of Commercial Development and Expert in Investor Relations

Looking for roles within corporate strategy and development that allow me to display my communication and leadership skills. Additionally, am open to capital markets positions with the sell-side or buy-side and corporate investor relations.

Ideal Companies: Any reputable investment or consulting firm

Tags for this Online Resume: Capital Markets, Analyst, Restaurant, Equity Research, Associate, HPC

Results Oriented Internal Customer Service Professional

INTUIT, INC., Plano, Texas Tier II Customer Service Representative • Exceptional Subject matter expert of complex inquiries on Intuit’s ProTax division that made an excellent contribution to the training and development of our seasonal Teams. • Responded to complex inquiries of a process of procedural nature that were not routine and require deviation from the standard screens/scripts. • Team Lead in training that was...

Ideal Companies: American Heart association, ACLU, Intuit,

Tags for this Online Resume: Customer Service

File Clerk

I am looking for company that I can advance with and become a family within company.