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Online Resumes with "first call"
Client First Call phone Technical Support Help Desk
Looking for a company that needs my special capabilities of communicating with clients to identify and resolve their issues.
Tags for this Online Resume: Application Support, Call Center, First Call resolution, problem identification, problem solver, phone Technical Support
Solutions Architect
I am currently on the senior staff of my company and answer directly to the CEO. My goal is to continue my achievements at a larger establishment.
Ideal Companies: Nike, Adidas, 3M, Active.com
Tags for this Online Resume: SharePoint, MSOffice, Windows, Sever2008, VMware, Cisco, Lotus Notes, MySQL
Customer Operations Services Executive - 20+ years experience - Unique diversified back ground
A VP Customer Operations, Service and Support, or CO. In small to medium sized technology focused companies in the general areas of mobile, wireless, communications, and/or networks.
Ideal Companies: Mobile, Wireless, Communications
Tags for this Online Resume: Customer Engineering, Product Support, Customer Service, Technical Assistance, Wireless, Strong Mentor, Mission Critical Applications, Distributed server deployments, Mobile Device Management
Group Insurance Sales Account Manager
Tags for this Online Resume: Employee Benefits, Workers Compensation
DeskSide Manager
12 years' technical experience in helpdesk and desktop support dealing with fast-paced, rapidly expanding companies. Expertise includes: Hardware/Software support, PC Imaging, and Networking. Analytical decision maker with excellent problem-solving skills. Recognized for ability to solve long technical problems on and off the phone and keeping above 90% first call resolution when a problem is assigned to me.