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Technical Support Dallas
Accomplished senior technical analyst with 17 years experience in IT Support, leadership/management, solution delivery, technical troubleshooting and software/hardware repair. Assisted in the implementation of the E-Commerce support team. Created SLAs which lead to first call resolution 80% of the time. Implemented the process for 2nd and 3rd level escalations. Provided high level of support for E-Commerce support team which enabled the business function to maintain $14 million in revenue quarterly.
Financial Analyst
About Me
Industry: |
Accounting & Finance |
|---|---|
Occupation: |
Financial Analyst |
Education level: |
High School/GED |
Will Relocate: |
Yes |
