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Online Resumes with "escalations"
Director of Operations, Field Operations or Customer Support
I am looking to play a dynamic role in directing a field service, technical support or operations organization in support of a manufactured product line or lines. I have both started and managed national and international technical support groups in the field which included call centers, technical training, technical publications and support specialists plus parts warehouses \ inventory while managing in-house technical ref...
Ideal Companies: A quality, ethical, technology-based company; no particular industry in mind, but looking for hardware or software-based corporation. I am looking to be a major contributor to the success of a service, technical support or operations organization that I would join.
Tags for this Online Resume: Budgeting, Planning, Organizing, Operations, Customer Service, Field Service, Customer Support
Loyal & Dedicated
Ideal Companies: Mattel, Allstate, Walgreens, CVS, Banks, Insurance Companies
Production Supervisor
Over 20 years of High Tech Supervisory experience in a high volume, fast paced, demanding manufacturing environment. Possess the skill sets required to be successful in a Production Supervisor position including, but not limited to: coaching, counseling, documentation, quality control, production control, work assignments, safety observations, proactive cross training plans, team building, continuous feedback and performanc...
Ideal Companies: Semiconductor, Solar, Electronics, Pharmaceutical, Chemical
Tags for this Online Resume: Supervisor, Lean, six sigma, continuous improvement
Call Center Manager/Director
Call Center Management professional with 8 years of working experience in: fast-paced, time-sensitive, and start-ups, inbound, outbound and blended call center environments. Highest transition/training success rate in call center history – 1000 center call center, call volume-16,000 calls daily. Managed SME’s and newly hired supervisors to successfully transition over 200 call center representatives to answer technical...
Customer Service
To obtain a position utilizing my customer service, communication abilities and computer skills
Tags for this Online Resume: Communication skills, negotiation skills, de-escalations of customers, ability to work in fast pace environment, customer service skill, communicating policies and procedures
Telecommunication transmission, Nokia Siemens Networks NSN
I have 6 years of professional experience in Optical Networks (SDH (Sonet), DWDM, OTN , Ethernet) as well as Traditional Microwave and IP radio (Packet radio Ethernet layer 2 and layer 3, SDH/PDH) and remote management system like Netviewer; Handel technical escalations for technical requests, emergency cases and outages internally and towards customer. Indepth knowledge of most NSN platforms and multi vendor network manage...
Tags for this Online Resume: Ethernet, Sonet, DWDM, MW, SDH, fiber
Marketing Leader, Business Development
Innovative and positive-minded leader in health care and technology enterprises, applying 14 years of experience to the achievement of elevated corporate profiles, exceptional business development, and breakthrough profits. • Demonstrate expertise in business development, operations direction, process improvement, system management, program and project management, fiscal oversight, and customer satisfaction. • Speciali...
Ideal Companies: The Right One
Tags for this Online Resume: Market Strategies & Campaigns, Metrics & Market Analytics, Public & Media Relations, Team Training & Management, Project Management & Market Research, Business & Channel Development, Marketing, Communications, Digital, Social, Mobile
Sr. Account Manager
Responsible for providing customer service and overall service of assigned customers and/or policies, soliciting of new business on existing accounts and support of producer-led new business efforts. ESSENTIAL DUTIES AND RESPONSIBILITIES *Fosters and manages overall relationship with clients ensuring retention of mid market book of business and high satisfaction; *Reviews client team's RFPs; *Selects markets for solici...
Tags for this Online Resume: Insurance, Customer Serivce, Account Manager, Not an adjuster, Property & Casualty
Production planner/Master scheduler - Sacramento
As a team leader with proven success in meeting goals and objectives through strategic thinking and problem solving, I have a reputation for dedication and outstanding customer service. I am motivated, results-oriented, and able to resolve issues quickly with little or no management escalation or involvement. My career goals include a challenging yet rewarding position in the field of Planning.
Human Resources Manager
Tags for this Online Resume: Recruitment, On-boarding, HRIS, Taleo, Associate Relations, Performance Management, Benefit Administration, Diversity Training, Training and Development
Want to be a part of an esteemed concern to use my own talent in a dignified way to achieve all success for self and the organization where I will be absorbed with adequate responsibility and authority.
Tags for this Online Resume: team leader, marketing
IT Team Lead
I am a seasoned IT professional that has spend most of my career supporting a server farm environment. I am ready to resume my goal of obtaining a leadership role as a team lead, supervisor or manager. I feel that my years experience in a help desk environment, support PC customers, and supporting the server infrastructure allows me to lead a team of like-minded individuals to success. My leadership experience at Lexmark...
Ideal Companies: Fortunte 500 companies
Tags for this Online Resume: Windows 2003, Active Directory, Servers, ProLiant, PowerEdge, Administrator, Administration, Infrastructure, Team Lead, Supervisor, Technical Writing, Project Management, Process Improvement, IT Policy Development, Backup Administration, Troubleshooting, Mentoring, Training, Documentation, CyberArk
