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Call Center Manager/Director
Call Center Management professional with 8 years of working experience in: fast-paced, time-sensitive, and start-ups, inbound, outbound and blended call center environments. Highest transition/training success rate in call center history – 1000 center call center, call volume-16,000 calls daily. Managed SME’s and newly hired supervisors to successfully transition over 200 call center representatives to answer technical, billing and general customer phone calls. Led small call center start-up for pharmacy. Relocated call center with no interruptions in service and no escalations. Given raise and profit sharing within 4 months of employment Lean, SOX, ISO and TQM experience.
Collections Agent
About Me
Industry: |
Customer Service |
|---|---|
Occupation: |
Collections Agent |
Education level: |
Master |
Will Relocate: |
Yes |
Location: |
Pittsburgh, PA |
