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Online Resumes with "call routing"
Manager - 20 Years of Experience - Near 15473
A tenured technical manager with extensive experience in project management. Extensive leadership of engineers in the call / contact center environments around the world developing a diverse background of all aspects of call centers. This includes network call routing, call delivery, reporting, and process improvement. Other strengths: • Project Management • System Maintenance Management • Vendor Management • Resource M...
Tags for this Online Resume: Greater Pittsburgh Area, Telecommunications, Information Technology, Call Center, toll Free Routing, Aspect, Genesys
CLIENT SERVICES AND CUSTOMER EXPERIENCE EXECUTIVE- 15 Years of Experience - Near 07631
Client-focused, results-driven, and analytical thinking manager with solid background in leveraging leadership expertise toward continuous process improvement and high-caliber customer service delivery, Operations experience in call center metrics, call quality, first call resolution, inbound call routing, quality assurance, work force management and organizational development. Capitalize on solid awareness in Six Sigma met...
Ideal Companies: Comcast, Time Warner, TriNet, Cablevision, Stryker, Disney World, Climber.
Tags for this Online Resume: Call Center Metrics, Call Center start ups., Call Quality, Inbound calls, Sales, Outbound Calls, Technical Support, SLA, FCR, Workforce Management, Call Routing, Handle Time, Availabilty, Reliability
Telecommunications - 35 yrs exp - 95k+
Experienced in Data, Telephony Engineering, and both Domestic International systems. Design, installation, and maintenance of worldwide Companies telecommunication infrastructures for over 20 years. I listen to and translate Companies needs into detailed technical specifications, propose designs and consult with technical and business leadership to develop sustainable and extensible solutions. Whether battling large system ...
Ideal Companies: AT&T, Verizon, Charles Schwab, SITA, DirecTV
Tags for this Online Resume: Management, Vendor Management, Cisco, Testing, Toll free management, design, project management
NOC Manager
My career objective is to seek personal fulfillment out of the advancement of my responsibilities and skills while doing the same for others. Additionally seeking satisfaction of out seeing my company advance, meet goals and field new ideas from me and my team with respect to operations, engineering and technology.
Ideal Companies: Any
Tags for this Online Resume: Telecommunications, Manager, Network, NOC, Voice, Operations, Director
Operations/Business Development Executive
High-energy and successful Senior Level Operations and Business Development leader with a demonstrated track record of leading aggressive market penetration, channel development, and client relations’ strategies to deliver superior sales, revenue and profitability results. Deep understanding of market intelligence, competitive positioning and new product development activities that impact sales success in a fluid industry. ...
Ideal Companies: AT&T, Hilton Worldwide, TEKsystems, SAP, Salesforce, SYKES, Nike, Apple, Google,
Tags for this Online Resume: Ecommerce, Call Centers, Omni Channel, 80/20, Change Leadership, Talent Management, Financial Acumen, Building Strategic Relations, Achieving Market Growth, Collaboration, Influence, Negotiations, Strategic Orientation, Team Leadership, Research/Analysis, Employee/Organizational Development, Quality Assurance, Safety, Interpersonal Relations, Client/Customer Impact, Diversity Awareness, Communication, Market Knowledge, Financial Analysis, Metrics/KPIs, Budgeting, EBITDA, Presentations, CRMs, Cross-Functional Collaboration, Turnarounds, Vice President, Sales, Operations, Six Sigma, COPC
Director
Career Summary Over 18 years of operations and management experience running operational functions and leading large scale projects, from inception to successful completion, while making/executing sound strategic decisions. I have a proven track record of delivering results, reducing costs, and increasing revenue intimate experience with workforce management, call routing, outsourcing, multi site management, health care pro...
Tags for this Online Resume: Call Center, Interactive Voice Response, Forecasting, Management, Quality Assurance, Sales, Profit and Loss Management, Assessments, Client Relationship Management, Coaching and Development, Customer Satisfaction, Microsoft Office, Customer Service, Technical Support, Call Center Director, Site Director, Senior Operations Manager
Operations - 19 Years of Experience - Near 29720
Summary * Senior Voice Engineer with over 12 years of experience supporting large scale enterprise environments. * Very skilled with Avaya environments and Avaya administration, with experience on G450/G650, Avaya CMS, Avaya PBX, and CSX for patching, implementation and advanced troubleshooting. * Extensive experience with Codec services and Networking Protocols. * Over 12 years of experience with call center design and arc...
Tags for this Online Resume: Microsoft Windows 7, Windows 7, Gateways, AVAYA, Infrastructure, Services, Cisco, Cms, Codec, Voice
Telecomm Specialist - 15 Years of Experience - Near 19330
PROFESSIONAL SUMMARY * Managed, developed and overseen 10 Supervisors overseeing 12 departments and 125 associates. Developed essential processes with analysis and measurements to meet a specific operational metrics for a start-up company. * Developed and managed 10 Supervisors overseeing 12 departments and 125 associates. * Managed a $24 million annual budget. * Managed system startups and migrations. * Designed and projec...
Tags for this Online Resume: Billing, Management, Budgeting, Business Plan, Call Center, Documentation, Inventory, avaya, IP Office, Telecommunications Manager
Project Manager - 20 Years of Experience - Near 30135
Summary of Qualifications I have 25 years of experience in Project Management and have worked a wide range of projects from small installs to large initiatives. During this time, I have used many different project methodologies. In addition, I have used Organizational Change Management and Six Sigma to develop/facilitate/manage change for Deposit Services (Call center improvements), Safe Box Services (Customer Information P...
Tags for this Online Resume: Legal, Project Management, Project Manager, Services, Software, Call Center, Legacy, Communications, Data Communications, ACH
Human Resource Consultant - 19 Years of Experience - Near 92880
Accomplishments Completed New Hire Orientation Handbook for FEMA-HR New Leadership and Career Internship Program - CDC/DHHS Atlanta, GA. Accredited Courses related to Human Resources, Employee Relations and EEOC Processes and procedures. Nov 2016 - Present Executive Secretary to Chief of Staff, Reinstated with Department of Veterans Affairs, Office of the Director, GS-318-8 I serve as the Secretary to the Chief of Staff (CO...
Tags for this Online Resume: Benefits, Human Resources, Management, New Hire Orientation, Policies and Procedures, HR, Insurance, Entitlements, Health Insurance, Life Insurance, employee relations, hr, staffing, payroll, recruiting, customer service, human resources
Program Manager - 17 Years of Experience - Near 27526
Areas of expertise * Planning and scheduling replacement of 290 Immersive telepresence rooms globally * Managing multiple audio visual installations nationally * Managed networking projects, converting telepresence call routing from PSTN to Sonus * Managed installation of video engine project that enables cross collaboration of VTC endpoints to Skype for business * Managed multiple changes in Remedy change management softwa...
Tags for this Online Resume: Management, Project Management, Quality, Quality Assurance, Quality Management, Software
Telecomm Specialist - 20 Years of Experience - Near 20601
Summary of Qualifications Over twenty-five years of progressive telecommunications experience handling hardware and software installation, repair and upgrades for of large and small industries and businesses. Knowledge of Nortel / Avaya PBX, Digital key systems, and IP telecommunications, T-1, PRI -DCH Custom Call routing, transport equipment including Basic SONet, . Norstar CICS & MICS, Norstar Voice-Mail, Call Pilot 100 a...
Tags for this Online Resume: Computer Maintenance, Security, Support, Systems Administrator, Technical Support, Telecommunications, Voice, Programming, Systems Engineer, Pbx
