Occupation:Project Manager |
Location:Douglasville, GA |
Education Level:Associate |
Will Relocate:YES |
Description
Summary of Qualifications I have 25 years of experience in Project Management and have worked a wide range of projects from small installs to large initiatives. During this time, I have used many different project methodologies. In addition, I have used Organizational Change Management and Six Sigma to develop/facilitate/manage change for Deposit Services (Call center improvements), Safe Box Services (Customer Information Protection remediation), Account Reconciliation (Stop Payment processing), Financial Centers (Medallion Stamp process changes) and Wire Transfer (Installation of new system). My areas of expertise include: * End to End Project Management (Business Case to Post BAU Support) * Risk Identification/Management * Gap Analysis and Business Requirements * Testing and Test Management * Communications Plan (Steering Committees, Departmental Huddles, Divisional Announcements) * Stakeholder and Vendor Relationship Management * Problem Analysis and Resolution * Disaster Recovery Planning Expertise * SharePoint Development Significant Work Experience Accomplishments: Managed Call Delivery project which included VOIP, AVAYA skill sets, CMS, and advanced call routing for 6 call centers. Contingency infrastructure established utilizing AVAYA skill sets. Standardized Call Delivery process throughout Deposit Account Services, allowing for better customer experience, workflow improvements, cost savings, and improved contingency support. Medallion Stamp Enterprise Wide Audit Issue - Lead project to identify gaps, target state for Medallion Stamp application. Fortified Financial Center procedures regarding when to provide Stamp to customers. Created business rules for Stamp usage and Claims reporting. Oversaw development and roll out of transaction entry forms. Process implemented for approx. 12,000 associates at 4000+ FC. Prior to roll out there were losses totaling around $300,000. No losses have been recorded since implementation in 2014. Created approx. 30 detailed process flows and control plans for Business Process Management. Identified key process controls and established upper and lower specifications. Updated procedures as part of process flow reviews. Created SharePoint surveys to be used to track control functions. Accomplishments: Unification of the Bank of America and Merrill Lynch benefits for Canada, Costa Rica, and Europe. Managed Benefits Annual Enrollment for Bank of America/Merrill Lynch Canada and Costa Rica.
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| (Confidential) | Process Design/Senior Operations Consultant | 4/2016 - Present |
Accomplishments
Highlights:
Job Skills
Keywords
