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Online Resumes with "call center service"
Manager of Call Center Service & Operations
Detailed, interactive leader across multiple corporate functions motivating performance in sales, business development and coordination of service efforts supporting both website users, agents and key strategic corporate accounts. Extensive continuous improvement experience, development and implementation of effective productivity metric’s. Extensive experience in fast paced business environments requiring the ability to in...
Tags for this Online Resume: SAP, Strategic Accounts, Sales Management, Process Improvement , Motivated, Detail Oriented
Organizational Management, development, training & planning seasoned professional with Masters of Arts Degree.
Twenty (20) plus years background in all areas of Business Management. Personal profile attributes include goal oriented, teamwork, excellent verbal and written communication skills, professional time management and development. Professional goals include Human Resource Development, Organizational Management, Training, Community Awareness and Career Development.
Ideal Companies: Eastman, FedX, UPS, CSX Railroad, Starbucks
Tags for this Online Resume: Teamwork, Interviewing, Assessment, Development, Communication, Presentation, Planing, Training, Awareness, Coaching
Program Manager - 15 Years of Experience - Near 10018
Regulatory/Compliance (Anti-Money Laundering (AML) - AML, Sarbanes), Project PMO and IT Vendor/Procurement Manager with extensive experience in Health, Technology, Construction, Call Center / Service Desk, and Facilities-based projects/purchasing and Data Centers for such industries as Financial, Insurance, Mergers & Acquisitions, Real Estate, Legal, and Performing Arts. Operations include: Infrastructure, Data Center moves...
Tags for this Online Resume: VP, Program Manager, Project Manager, Compliance, Governance, Financial, Technology, Infrastructure
Customer Service Manager - 15 Years of Experience - Near 80125
Customer Service Manager, with five years of work on director-level initiatives. Looking for a job as a director in a call center. My work experience goes beyond managing a team of call center employees, including project management, development of KPIs, creation and facilitation of training, presentations to executives as well as an entire client base. Created content and facilitated informational and training calls for...
Ideal Companies: Directv, Verizon, USAA, Google
Tags for this Online Resume: Denver, Notary, Call Center, Strategic Planning, Training, Project Management, Communications, Customer Service
Senior Customer Service Specialist - 20 Years of Experience - Near 95667
Tags for this Online Resume: customer service service, Call center service operatons, dispute resolution, multiline phone use, data entry, sales lead generation, self motivated , Operations
Vice President - 16 Years of Experience - Near 76092
PAUL SCHNEIDER schneidsinsl@gmail.com 817.941.7741 EXECUTIVE CUSTOMER SERVICE MANAGER RELATIONSHIP MANAGEMENT | CONTINUOUS IMPROVEMENT | EXECUTIVE-LEVEL MANAGEMENT 18 August 2015 Dear Hiring Professional: Offering dedicated experience in customer service, continuous improvement, and relationship management, I am currently seeking new challenges in an executive customer service management role. As a visionary lea...
Seasoned Assitant Vice President - 15 Years of Experience
Seasoned AVP dedicated to bring organizations to the next phase of growth and development. Diligent and motivated to improve processes, streamline operations and increase revenue
Ideal Companies: Adobe, Apple, Microsoft, Oracle, Hewlett Packard, Yahoo, Google, IBM, Symantec, Facebook, Amazon.com INC, Dell Inc, General Electric, Raytheon, US Bank, Merrill Lynch, Deloitte, PNC Bank, Charles Schwab, Capital One, JP Morgan, Chase, Bank of America, Fidelity Investments, HSBC Bank, American Express
Tags for this Online Resume: Project Management, Project Planning, Project Development, Customer Relations Specialist, Process Improvement, Quality Assurance, Quality Control, Results-Oriented, Risk Management, Human Resources Management, Performance Measurement, Startups, Turnarounds, Cost Reduction Strategies, Strategic Planning, Workflow Planning, Finance Background, Financing, Employee Relations, Sales, Leadership, Natural Leader, Delegation, River Forest, Illinois, 60305, Vice President, Assistant Vice President, VP, AVP, Chicago, Oak Park, Business Development, Performance optimization, New Business Development, Budgeting, Finance, Corporate administration, World class organization, Crisis management, Organizational Leadership, Profitability improvement, Multi-site operations, Joint Ventures, Alliances, Consensus building, Consensus Teaming, Decision-Making, Benchmarking, Best Practices
Customer Service Manager - 20 Years of Experience
Summary Manager with over 20 years' experience in Management of Customer Service Operations, Quality Assurance, Customer Retention, and Customer Satisfaction Increases. As the Customer Service Operations Manager, I Specialize in resurrecting failing or low performing Operations, Call Centers and Help Desks by big percentages within first year. Excellent at redesigning processes to improve productivity and client retention. .
Tags for this Online Resume: Management, Call Center, Call Center Service, ACD, Automatic Call Distribution, Customer Service, Policies and Procedures, Process Improvement
Director, Business Development
Tags for this Online Resume: business development, sales, digital media, marketing, content, advertising, leadership, player coach, account management, client relationship, SaaS, Platform, start-up, prospecting, partner relations, sponsorship, events, direct sales, collateral, negotiation, contracts, travel
Financial Analyst - 15 Years of Experience - Near 06606
Tags for this Online Resume: Manufacturing, Forecasting, Reporting Tools, Satellite, Training, Workforce Planning, Automation, Capacity Planning, Documentation, Financial, Process Improvement, Supply Chain Management, Team Building, Strategic Planning, Logistics
Regional/Multi-Unit Manager - >15 Years of Management Experience - Agile and Scrum Certified
Steady and experienced call center and service delivery manager with skill in training and developing agents to provide increasing levels of customer service. A collaborative manager with passion for working across teams to turn around struggling accounts and raise KPI levels. Excels at finding efficiencies and reducing costs, skilled at using progressive discipline techniques for coaching and motivating, partners with seni...
Tags for this Online Resume: Call Center, Customer Service, Account Management, Integrate, Management, Process Improvements, Training, Agile, Forecasting, Project Management, Team leadership and development
Financial Analyst - 15 Years of Experience - Near 89104
To be of service by contributing my skills to the firm and by developing the skills of my teammates; to share my ample experience with the team in order to create the optimum customer experience of the firm's products and services for maximum shareholder value and longevity of the firm.
Ideal Companies: Gaming, Healthcare, Consumer products, Hospitality
Tags for this Online Resume: Financial Analyst, budget, allocation, skills, policies, profitability, organized, financial reporting, statistics, databases, communication skills, deadlines, problem solving skills, templates, MBA, budgeting software, reporting, quantitative, portfolio, leadership, stakeholder, driven, Sarbanes Oxley, planning, investment, probabilities, SEC, ad hoc, market share, Porter, capital, gaming license, define problems, return on investments, lease versus purchase, documentation, revenue, technical, financial, legal, Spanish, business management, cost estimating, process improvement, CFA, goals, forecasts, GAAP, taxes, feasibility, SQL