Summary Manager with over 20 years' experience in Management of Customer Service Operations, Quality Assurance, Customer Retention, and Customer Satisfaction Increases. As the Customer Service Operations Manager, I Specialize in resurrecting failing or low performing Operations, Call Centers and Help Desks by big percentages within first year. Excellent at redesigning processes to improve productivity and client retention. .

Highlights:

• Management
• Call Center
• Call Center Service
• ACD
• Automatic Call Distribution
• Customer Service
• Policies and Procedures
• Process Improvement