CV, Curriculum Vitae and Online Resumes Search

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Online Resumes with "Verint"

Customer Service Supervisor - 15 Years of Experience - Near 07031

• Healthcare services management professional, championing exceptional customer service for 16+ years, with over 10 years of leadership experience. Skilled in maximizing the performance of people and effectively motivating employees to attain organizational goals and exceed customer’s expectations. • 6+ years managing Medicare Advantage and OEV call center teams. • Call center monitoring, coaching/training and quality skil...

Tags for this Online Resume: call center supervisor, customer service suprvisor, New Jersey , Quality, Quality Assurance, Insurance, Services, Test, Medicare, Monitoring, Benefits, Quality, Quality Assurance, Insurance, Services, Test, Medicare, Monitoring, Benefits, Quality, Quality Assurance, Insurance, Services, Test, Medicare, Monitoring, Benefits

Application Support - 12 Years of Experience - Near 08817

SUMMARY Experienced Lead Engineer in Healthcare Insurance, Workforce Management, Call Recording, Contact Center Technologies, Desktop Application testing and certification processes, Security Protocols, Policies and Access Control and Call Center Operations. Led the implementation of key Contact Center tools like IEX and Aspect Workforce Optimization (WFO) technology, NICE and Verint 100% call recording/quality monitoring p...

Tags for this Online Resume: Infrastructure, Web, Application Support, AVAYA, Cms, Support, Voice, Call Center, Desktop Applications, Desktop Computer

General - 20 Years of Experience - Near 33603

Summary I have been in the security field for several years and have maintained and serviced many different types of equipment. I started working for Foreline Security in Tampa as a bank security and video system installer then several years later became a service technician.I have worked on many different types of alarm and video system and many types of drive up pnuematic tube systems.I am also well versed on combination ...

Tags for this Online Resume: Security, Inside Sales, Sales, Banking Industry, Video, DSX, GE, SAFE (Slab Analysis by the Finite Element Method), Bank Equipment,, Diebold,Comco, Verint,, radionics, honeywell, customer service

Project Manager - 20 Years of Experience - Near 28210

Summary: * A highly motivated, results-focused Senior Telecom Infrastructure Project Manager with more than 20-year experience in Engineering, Management, Sales and Services as a vendor and customer role alike. * Encompasses strong leadership and successful team-building capabilities combined with excellent technical and project related communication, presentation and customer service skills. Program Management responsibili...

Tags for this Online Resume: Cms, Genesys, Management, Project Management, Support, Call Center, Information Technology, Project Manager, Sales, Firewall

Not Listed - 18 Years of Experience - Near 30126

SUMMARY OF QUALIFICATIONS Over 20 years Contact Center/Telephony experience Maintenance Administrator of PBX/VoIP systems Nortel CS1000 PBX (SME of Nortel Platform, Skills based routing) CUCM 8.5 UCCE/CVP 8.5 /IP IVR Unity Connection CUIC Reporting Verint Impact360 Call Recording Workforce Management PRESENT POSITIONS

Tags for this Online Resume: Intelligent Call Management, UCCE

Claims Examiner

Imported Performed daily data queries and prepared reports on daily, weekly, monthly, and quarterly basis. Used advanced Access database and Excel functions to generate spreadsheets and pivot tables. Compiled and generated spreadsheets capturing key data (from PeopleSoft, COGNOS, Exony, and Verint) elated to company's all department dashboards (calls and claims data). Provided different departments Associates feedback repor...

Tags for this Online Resume: Cognos, Data Queries, Management, PeopleSoft, Data Entry, Intranet

Telecomm Specialist

SUMMARY A flexible, driven, and dedicated Vice president, who seeks challenges, is looking for the opportunity to grow and become a valuable team member within a dynamic organization. I offer 15+ years of technical experience in application support and management, including full responsibility of various applications and strategic planning. Highly Technical and experienced individual with Pega, Avaya, Aspect, Cisco ICM Cisc...

Tags for this Online Resume: Business Requirements, Computer Telephony Integration (CTI), Infrastructure, Interactive Voice Response, Planning, Process Improvements, Programming, Agile Methodologies, Agile methodology, Documentation

Technology Manager

Ideal Companies: Nike, Mentor Graphics, Xerox, Adidas, Portland Trailblazers, Microsoft, Cisco Systems

Tags for this Online Resume: Cisco, VoIP, Verint, CallManager, Unified Messaging, Exchange, Project Management, Tekecommunications, Telecommunications, Call Recording, Server administration, Blackberry Enterprise Server, Policies, Procedures, Training, Documentation, VPN, Wireless, release manager

Business Analyst - 19 Years of Experience - Near 66202

SKILLS SUMMARY * Innovative System Integrator with strengths in integrating national and global start to finish solutions to meet customer requirements and streamlining data to achieve high level of data tracking, reporting, and phone delivery. * Chosen to participate in the future global phone system with the Global Group to Evaluate four systems for phone routing (Genesys, Aspect, Interactive Intelligence and Cisco) and o...

Tags for this Online Resume: Call Center, Citrix, Customer Relationship Management, Database, Disaster Recovery, Email, Extensible Markup Language (XML), File Transfer Protocol, Inside Sales, Interactive Voice Response

Business Analyst - 0 Years of Experience

PROFESSIONAL SUMMARY * Results oriented IT professional with twenty-five years of experience leveraging technology & people to provide business solutions. * An accomplished IT Project Manager, Business Analyst, and certified Scrum Master with a demonstrated history of leading cross-functional application development and infra-structure projects in multiple industries. * Experience managing off-shore, on-shore, third party, ...

Tags for this Online Resume: Microsoft, Structured Query Language, Agile, Budgeting, Database, Management, Microsoft Visio, SalesForce, SCRUM, Test