• Healthcare services management professional, championing exceptional customer service for 16+ years, with over 10 years of leadership experience. Skilled in maximizing the performance of people and effectively motivating employees to attain organizational goals and exceed customer’s expectations. • 6+ years managing Medicare Advantage and OEV call center teams. • Call center monitoring, coaching/training and quality skills. • System knowledge: Nasco, TPX, Avaya CentreVu, Interactive Intelligence system, Verint, Viewer, Witness, Lotus Notes, Microsoft Office (Word, Excel, Outlook etc.)

Highlights:

• call center supervisor
• customer service suprvisor
• New Jersey
• Quality
• Quality Assurance
• Insurance
• Services
• Test
• Medicare
• Monitoring
• Benefits
• Quality
• Quality Assurance
• Insurance
• Services
• Test
• Medicare
• Monitoring
• Benefits
• Quality
• Quality Assurance
• Insurance
• Services
• Test
• Medicare
• Monitoring
• Benefits