Profile * Consistently contribute to improved productivity, cost effectiveness, operational enhancement, and profitability through leadership, strategic planning strengths, technical expertise, and sound understanding of client needs. * Effective leadership skills honed through progressive roles within high-paced, demanding environments that required balancing of numerous tasks with varying degrees of priority. * Excel in b...
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Security, Help Desk, Microsoft Windows, Servers, Training, Documentation, Distribution, Itil, Project Leader, Project Management
SUMMARY Dynamic, self-directed and engaging Customer Service Expert with 20+ years experience in Training, Driving Growth and Profitability. Excellent presentation and communication skills, adept at empowering the learning process in a positive and supportive environment. * Reduced training costs and calls by creating and conducting Webinar based training * Recognized for teaching complex issues to both technical and non-te...
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Support, Technical Support, Training, Troubleshooting, Integrate, Sourcing, Communication Skills, Customer Service, Local Area Network, RFID
SUMMARY of QUALIFICATIONS Over eight-teen years of technical experience across multiple industries such as Automotive, Marketing, Medical, Financial, Risk Management and Social Science Services. Strong knowledge of Laptops, Desktops, Printers, Mobile Devices, PC Imaging, Microsoft Office, Microsoft Windows Operating Systems 2003, XP, 2007, 2010 Enterprise, Citrix Meta-Frame, Wireless communication, Active Directory, Securit...
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Microsoft Active Directory, Active Directory, Microsoft, Microsoft Word, Distribution, Microsoft Windows, Microsoft Outlook, Telephony, Virtual Private Network, Configure
Areas of Expertise * Staff Management * Call Center * VOIP Software * Customer Support Problem Solving * Remedy * Circuit Engineering * MS Office Suite Project Management * Wireless Telecommunications * Transport * Active Directory
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Software, T1, Voice Over Internet Protocol, Call Center, IDS, Management, Microsoft Office, Configure, Nortel, Spreadsheet
Reliable and hardworking team member acknowledged for consistency critical thinking and problem solving in multiple projects and critical business systems. Leverages cross-functional talent in technology business analysis finance and product support to create business requirement specifications and to resolve business conflicts. Successful in ensuring solutions are delivered timely and effectively.
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Documentation, Structured Query Language, Business Analysis, Business Analyst, Security, Statistics, Technical Documentation, Financial Industry, JIRA, Microsoft Access, sql, software, BRD, SOP, Product Support, Client Support, Training, SDLC
SUMMARY A dedicated and highly proficient administrative professional with multi-industry experience specializing in meeting planning/facilitation, scheduling/calendaring, budgeting and expenditures, accounts payable/receivable, reporting and documentation, and communications. Excels at providing exemplary support on a wide array of tasks, promoting efficiency, collaboration, and strategic planning to empower staff in achie...
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Accounts Payable, Inventory, Planning, Policies and Procedures, Quality Assurance, Test, Accruals, Documentation, Front Office, HR
SUMMARY OF QUALIFICATIONS * Possess in-depth knowledge of cabling and telecommunications technologies, consistently applying them to maximize operational efficiency and productivity * Productive contributor to team efforts, with the ability to successfully deliver multiple concurrent projects under the tightest deadlines * Proactive problem solver, implementing solutions with careful consideration to the bottom line and set...
Ideal Companies: FaceBook, Google, LinkedIn
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Management, Cisco, Voice, Consulting, Information Technology, Video, AVAYA, Data Center Support, Support, Wireless
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Routers, Software, Management, Microsoft Windows 2000, Troubleshooting, Infrastructure, Microsoft Windows NT, Firewall, HP, Switches
SUMMARY Astute Technical Support Engineer with 25+ years diverse experience including everything from small scale workstations to large Data Centers. Well versed in a variety of platforms and vendors. Strong focus on System Level Fault Isolation and Troubleshooting. Excellent Communication Skills that contribute to Instruction, Coaching, Mentoring and outstanding Customer Service. Core competencies include: * Level 2, 3 & E...
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Diagnostics, Support, Technical Support, Trend Analysis, Administrative Tasks, Engineering, Job Control Language, Millenium (Sw-Fin/Admin), Millennium, Management
Worked with Worked in conjunction with Construction and Real Estate Department to build out a new clinic. Site has 20 exam rooms, treadmill room, 4 large MA stations, Laboratory, Call center and multiple offices. All exam rooms were equipped with Desktop computer, printer, monitor swing arm and 24-inch monitor. Site also had Cisco based VOIP phone system as well as Security monitoring systems. IT Infrastructure Budget: $750...
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Information Technology, Infrastructure, Project Management, Project Manager, Desktop Computer, Cisco, File Transfer Protocol, Security, Management, Billing
