Description
SUMMARY Astute Technical Support Engineer with 25+ years diverse experience including everything from small scale workstations to large Data Centers. Well versed in a variety of platforms and vendors. Strong focus on System Level Fault Isolation and Troubleshooting. Excellent Communication Skills that contribute to Instruction, Coaching, Mentoring and outstanding Customer Service. Core competencies include: * Level 2, 3 & Engineering Technical Support * Break/Fix - Multi-level Platforms * Dell / HP Repair (Vendor Certified) * Data Storage Expertise (robotics) * WAN/LAN Technology Expertise * RAID, SAN & NAS Experience * Conducted New Hire Training * Software Systems for Tracking * Developed Study Guides for Certification * Voice/Data Convergence (VOIP) * Data Depot-ISO Diagnostics & Applications * Coded Macros to facilitate workflow * Management and Mentoring of my team * Customer Crisis Management
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| Called | Consultant / Chief Engineer | 1/2017 - 1/2007 |
| Nce Computer Group | Senior Technical Support Engineer Duty Manager Technical Support National Technical Support Specialist Pr1me Product Line | 1/2011 - 1/2017 |
| (Confidential) | [Part Time] | 1/2007 - Present |
| Pr1 Me Computer Inc. | National Technical Support Specialist | 1/1995 - 1/2000 |
Accomplishments
Highlights:
Keywords
