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Online Resumes with "Service level management"
Business Process Guru
Whether through process re-engineering or technology solutions, I know my clients and will get to the bottom of what they need. Strong communicator, leader, partner.
Ideal Companies: Medtronic, United Health Group, Coca Cola, SC Johnson, Genentech, Boston Consulting Group, Methodist Hospital
Tags for this Online Resume: Project Manager, IT/IS, Six Sigma, 6Sigma, Master Black Belt, Merchandising Development, Supply Chain Development
Director IT
Create and implement IT strategy and process design. Evangelize change management for enterprise IT. Establish global process outsourcing and offshore service centers. Manage international IT functions through governance, organizational and operational changes. Focus on customer satisfaction, collaboration with stakeholders, understanding business issues and implementing technology solutions. Mentor, coach and build teams i...
Ideal Companies: Ernst & Young, Johnson & Johnson, IEEE, Siemens
Tags for this Online Resume: Leadership, Lean IT, Problem Solving, Innovation, ITIL, Infrastructure and Operations, Communication, Service Level Management, Strategy, Process Optimization, Global Project Management, Offshoring and Outsourcing, Change Management, Datacenter Strategy
Senior Technical Manager
Technical position where my subject matter expertise can impact the product line's ability to deliver on revenue objectives and where my experience can benefit others on the team to achieve the impossible.
Ideal Companies: Electronic Systems and Solutions companies
VP Operations Management - 18 Years Experience - Fortune 50 - ITIL Master Practitioner - LEAN Six Sig Mstr Blk Blt - PMP - IIBA Master Business Analyst
I'm seeking an executive or senior level management opportunity within a dynamic organization - where my diverse skills and years of "hands on" experience are in serious need - and offers a great environment and corporate culture for me to practice my IT Service Delivery and Enterprise Architecture crafts. I energize under-performing Information Technology areas engaging associates at all enterprise levels to collabor...
Tags for this Online Resume: Senior IT Executive, Fortune 500 Career, Enterprise Infrastructure, ITIL, LEAN MASTER, SIX-SIGMA MASTER BLACK BELT, Senior Vice President, Risk Mitigation, Quality Assurance, ITSM, Master IT Architect, Service Delivery Expert, AGILE-SCRUM, Strategic Planning, Metrics Design, COBIT PMP CMMI-SVC, Incident Management, CMDB Configuration Management, Problem Management, Root Cause Analysis, Availability Management, High Severity Event Management, Large Scope Project Management, Budget Forecast Planning, Enterprise Budget Presentation, Master Business Analyst, CTO COO CIO, Risk Management Officer, DATA CENTER CONSOLIDATION, Enterprise CAB, CIO ADVISOR, Service Level Management, Service Catalog, SLA OLA, SAS-70 AUDIT COMPLIANCE, TIER ONE VENDOR MANAGEMENT, 280 Million Dollar Budget, BUDGET APPROVAL, Organizational Leadership, M.B.A. Ph.D., SDLC IT SECURITY, Security Clearance
Application Support
Tags for this Online Resume: Management, Operation, Service Level Management, Financial Planning, Business Analyst, Manager
Sr. Project Manager
Hi, My expertise in Project Management as well as Operational Management contributes to my success. I am proud to have established myself as a successful manager. Combining expertise in planning, change / risk management, process improvements, and systems integration, I am now seeking the opportunity to bring 20+ years of experience to an organization. Linda
IT Service & Process Manager
Innovative and highly motivated technology management professional with 12 years experience in operations, strategic planning, and customer service. Troubleshooter who can rapidly identify incident trends, system problems, formulate strategic plans, initiate change and implement new processes to bridge the gap between customer expectations and operational commitments. Expert in addressing both internal and external custome...
Tags for this Online Resume: Service Catalog, Content Management, Service Level Management , ITIL, Business Process Modeling, Configuration Management
Application Support
Strategic Senior IT Services Manager/Architect with a career history of maximizing technology operations effectiveness and efficiency, elevating productivity, and modernizing systems through common platforms and process automation. Innovate complex solutions focused on customer needs and sustainable operational improvements. Optimize available resources throughout IT Service Management lifecycle as well as in daily operatio...
Tags for this Online Resume: IT Serivce Management Architect, IT Service Management Consultant, IT Manager, IT Project/Program Manager, IT Service Manager, IT Process Manager
Administrative Services Manager
Gregory P. Stevens 10398 Tabano Trail, Jonesboro, GA 30238 Home 770-623-1241 • Mobile 678-629-1986 E-mail: g.p.stevens@hotmail.com Qualifications Results-oriented multitasking professional with over 17 years of experience in areas of management, customer service/support, payroll and project management with progressive and diverse experience coordinating and managing internal/external client partnerships. Customer focuse...
Customer Service Expert
Dynamic, customer-focused Executive Leader with over 20 years of progressive experience in the Call Centre industry. Expertise in call center management, including service level management, performance management, service quality, customer satisfaction, budget management, strategic planning, process documentation, innovation and technology management. Demonstrated ability to work closely with associates and clients of di...
Tags for this Online Resume: customer service, workflow management, client management (BPO), customer focus, goal oriented, organized
Technical Lead w / MBA
Spencer Hodges - Technical Lead
Ideal Companies: HP, IBM, Microsoft, Cisco
Tags for this Online Resume: ITSM, Oracle, SQL Server, DB2, Management, Consulting, ITIL
ITSM Manager, Phoenix
I have successful IT experience in business analysis, management, communications and ITIL disciplines such as problem, incident, change and service level management. I am looking for a long-term position that takes advantage of my varied skills.
Tags for this Online Resume: Root Cause / Problem Management, ITIL, Incident and Change, Service Level, Business analysis, Project Manage
