Administrative Services Manager

Gregory P. Stevens 10398 Tabano Trail, Jonesboro, GA 30238 Home 770-623-1241 • Mobile 678-629-1986 E-mail: g.p.stevens@hotmail.com Qualifications Results-oriented multitasking professional with over 17 years of experience in areas of management, customer service/support, payroll and project management with progressive and diverse experience coordinating and managing internal/external client partnerships. Customer focused individual responsible for maintaining excellent relationship. Outstanding interpersonal and communications skills, quickly builds rapport with associates, vendors, and senior management. CORE COMPETENCIES • Relationship Management • Project Planning & Management • Training & Leadership • Service Level Management • Troubleshooting & Problem Resolution • Logistics PROFESSIONAL EXPERIENCE Pet Smart, Camp Creek, GA September 2001 – January 2011 One of the Largest Pet Retailer in North America. Store Manager November 2008 – January 2011 • Responsible for overall store operations • Managed 3-5 department managers. • Supervised 25+ hourly associates in a fast-paced and fun environment. • Set a clear vision for the store team and developed morale. • Provided leadership to ensure excellent services to pets and Pet Parents. • Recommended and provided additional products and services to Pet Parents that met their needs. Operations Manager July 2004 – November 2008 • Worked with the entire management team to make sure that the store was properly stocked and maintained on a daily basis. • Reported directly to the Store Manager and managed the hiring process as well as the training and development of associates. • Recommended and provided additional products and services to Pet Parents that met their needs. Presentation Manager September 2001 – July 2004 • Focused primarily on the overall appearance of the store and ensured that products are in stock and on the floor in a timely manner. • Reported directly to the Operations manager and assisted with hiring, training, and developing Pet Product associates. • Recommended and provided additional products and services to Pet Parents that met their needs. • Responsible for all shipping, product deliveries and merchandising. ADDITIONAL EXPERIENCE The GAP/GAP Kids Cumberland Mall, GA Assistant Manager July 2000 – September 2001 Alliance Tractor Trailer Training Center Morrow, GA Professional Interviewer September 1999 - July 2000 Nautica Clothing Darien, GA Assistant Manager February 1996 – September 1999 EDUCATIONAL AND TRAINING Engineering- Electrical/Mechanical Savannah Technical College Savannah, GA Professional Training and Development Skills: MS Office Suite (Word, Excel, Outlook) Typing 35wpm, Payroll and Scheduling, Forklift Certified, Logistics REFERENCES AVAILABLE UPON REQUEST

Administrative Services Manager

Jonesboro, GA