CV, Curriculum Vitae and Online Resumes Search

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Online Resumes with "Service desk "

IT Manager - 33 years experience - Service Desk-Field Service-Customer Service

I am a dedicated professional with over thirty plus years’ experience in an IT Operations/Customer Service environment where I have developed innovative solutions to complex situations and problems. This has been accomplished through strong management skills, and the ability to simplify procedures, and a strong commitment to providing excellent customer service. I have coached, mentored, and developed staff members by usi...

Tags for this Online Resume: Service Desk, Field Service, Massachusetts, Customer Service, Mentor, Budgets

Help Desk Analyst 16 years experience

Tags for this Online Resume: help desk, service desk support, help desk lead, reporting, windows, active directory, Information Technology Analyst, Analyst, service desk lead, end user support, technical support, IT support, customer support, operations, Technical Customer Support, Incident Management, Problem Management, Remote Support, Phone Support

Senior Technical Support Specialist and Technical Writer - 11 yrs experience

I am a technical support specialist\writer with a very unique blend of skills, from field service electronic technician in the electro-mechanical/industrial controls area to curriculum research, developer and teacher of CompTIA and Microsoft courses, to marketing and artwork design, to technology service desk specialist. My customer service skills are exemplary, as are my analytical and troubleshooting skills. My forte is...

Director of Project Management & Trading Floor Support - 27 years Experience - New York

I am a result-orientated administrator in global technologies IT operations and customer support with over 20 years of experience in managing large-scale projects. Experienced information technology specialist overseeing databases, libraries, software, and hardware for multiple engineering teams. Adept at improving efficiency through modernization and troubleshooting. Managed relationships with vendors and other stakeholder...

Tags for this Online Resume: New York, Infrastruce Support, Operations Management, Service Desk Management, IT Operations, Customer support

Help Desk/Service Desk/Call Center manager

Tags for this Online Resume: Call Center Manager, Help Desk Manager, Call Center Supervisor, Quality Control Supervisor, Project Management

Management Leader with global experience

Dynamic, results-driven, and accomplished professional with significant experience and success in project management, facilities management, technology service desk and end user support, vendor management, compliance, and auditing.

Tags for this Online Resume: Facility/ REal estate Management, Call center support, Procurement, Customer/ Vendor Services, Recruitment/ Training, auditing/ quality, Facility Operations, Operations, Real estate

Field Technical Analyst\Engineer

Solutions-focused, team oriented Field Technical Analyst\Engineer with broad-based experience and hands-on skill in the successful implementation of highly effective operations and the cost-effective management of innovative customer and technical support strategies. Proven ability to successfully analyze an organization's critical support requirements, identify deficiencies and potential opportunities, and develop innovat...

Tags for this Online Resume: Service Desk Analyst,Citrix, Technical support, GBES, executives worldwide as a Service Desk Analyst • Active Directory administration , IT Technician,WAN/LAN Support, RSA Token ,Active DirectoryWindows OS, , Malware removal,, MS Office,Cisco VPN Client, Service Desk Analyst,Citrix,Hands on support , Black Berry,Technical support, GBES, ,Technician II, Analyst,Citrix, Analyst • Active Directory administration

Senior Technical Analyst -18 Years Experience -Granite City

IT Professional with knowledge of Daily Service Desk operations and Desktop support procedures. Have supported Business Analyst and Program Developers as well. Reliable self starter with good communications skills.

IT Service Desk Manager | Help Desk Manager | Manager of Desktop Support

Top performing Service Desk Manager with 20+ years experience who provides technological expertise, leadership while establishing and following change management procedures to ensure a high degree of internal customer service and sound execution. I provide and maintain service desk operational procedures in alignment with business operations requirements and corporate policies and am able to track, escalate, communicate, a...

Tags for this Online Resume: Miami, ITIL, Help Desk Manager, KPI's, SLA's, Process Improvement, Knowledgebase

Senior Service Desk Coordinator - 10 years experience - HDI ITIL - HDI Helpdesk

Progressive team leadership experience combined with a passion for excellence resulted in increasing the level of competency at the Service Desk. Developed successful strategies and implemented with attention to the bottom line. Facilitated service improvement within the various service silos which included the Help Desk, Desktop Support, Computer Operations, Network Operations, and Application Support as they relate to S...

Help Desk Specialist - 20 Years of Experience - Near 76131

Dedicated and resourceful Support Desk Manager with hands-on experience in customer service, network administration, operations and team leadership. Develops and manages business critical information systems, networks and peripheral components with a focus on organizational goals. Effectively handles IT budgets and delivers staff training initiatives. Offers exemplary communication skills, effectively relaying information t...

Tags for this Online Resume: Support Desk Management/Security, Customer Service, Systems Analysis, Operations Management, Service Desk, Security