Dedicated and resourceful Support Desk Manager with hands-on experience in customer service, network administration, operations and team leadership. Develops and manages business critical information systems, networks and peripheral components with a focus on organizational goals. Effectively handles IT budgets and delivers staff training initiatives. Offers exemplary communication skills, effectively relaying information to a diverse audience. Engages in complex analysis to solve difficult issues.

Highlights:

• Support Desk Management/Security
• Customer Service
• Systems Analysis
• Operations Management
• Service Desk
• Security