Description
Solutions-focused, team oriented Field Technical Analyst\Engineer with broad-based experience and hands-on skill in the successful implementation of highly effective operations and the cost-effective management of innovative customer and technical support strategies. Proven ability to successfully analyze an organization's critical support requirements, identify deficiencies and potential opportunities, and develop innovative solutions for increasing reliability and improving productivity. A broad understanding of computer hardware and software, including installation, configuration, management, troubleshooting, and support.
Accomplishments
Highlights:
Keywords
- Service Desk Analyst,Citrix
- Technical support, GBES
- executives worldwide as a Service Desk Analyst • Active Directory administration
- IT Technician,WAN/LAN Support
- RSA Token ,Active DirectoryWindows OS,
- Malware removal,, MS Office,Cisco VPN Client
- Service Desk Analyst,Citrix,Hands on support
- Black Berry,Technical support, GBES
- ,Technician II, Analyst,Citrix
- Analyst • Active Directory administration
