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Online Resumes with "Service Desk "
Medical Secretaries - 20 Years of Experience - Near 05855
Accomplishments Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and order Assisted in the managing of the company database and verified, edited and modified members' information. Managed Collection Accounts Assisted patients ...
Tags for this Online Resume: Accounts Receivable 10+yrs, Customer Service + 25 yrs, Inventory Control + 15 Yrs, Credit Card Posting + 10 yrs, Medical Billing 10 Yrs, Data Entry + 23 Yrs, Medical Billing + 10 Yrs, Appointment Setting +1yr, Retail Supervisor + 16 Yrs, Retail Management +2Yrs, Insurance Verification + 10 Yrs
System Administrator - 11 Years of Experience - Near 33406
My background: - 11 years in IT - Mid Level Service Desk & Junior Sys Admin - Contracted to various govt orgs - Security+ (pending recert) - Pending vSphere Foundations certification - Pending vSphere V6 certification (late 2017) - Pending Microsoft SCCM training (may get certified) - Pending Microsoft Server 2012 certification (early 2018) - Pending CISSP (mid 2018) - Pending PMP (late 2018) Clearances: - Active DoD Top S...
Tags for this Online Resume: Active Directory, Microsoft, Microsoft Active Directory, Remedy, Management, Security, Personal Computer, Video, Blackberry, Microsoft Windows, it jobs, software, html
Manager - 15 Years of Experience - Near 78249
CAREER SUMMARY - Diverse, action oriented IT Manager with over 15 years of experience managing Service Desk, Desktop, Systems and Application support teams with a focus on delivering outstanding customer service. Seeking a position where I can make significant contributions to the core business while aligning, developing and motivating a team of professionals. Integrity, open communication, and willingness to contribute to ...
Tags for this Online Resume: Information Technology, Product Development, Software, Software Development, Leadership, Management, Citrix, IT Manager, Kronos, Kronos (Labor Mgmt Sys), sql, it jobs, agile, html, software, Service Desk, NOC, Help Desk, Application Management, Infrastructure Management, Infrastructure Support, Systems Support
Computer Operator - 20 Years of Experience - Near 75219
SUMMARY OF QUALIFICATIONS 1993 - Present work in a TSO / MVS environment Scheduling Platforms Utilizing JobTrack/RunTrack & ZEKE/ ZEBB / ZENA Familiar with AS400 Email utilizing Lotus Notes and OutLook Incident Tracking using CA Service Desk & Service NOW Experience with ( TAO, TSO, MVS, Windows XP and NT, Microsoft Word / EXCEL and Office Pro. IBM Infoprint, View Direct ) Experience and working knowledge with the following...
Tags for this Online Resume: Inventory, Scheduling, Statistics, Zeke (IBM Job Scheduler), IBM, IBM MVS Operating system, Lotus, Lotus Notes, Microsoft, Microsoft Outlook, zeke, Batch Processing
Business Analyst - 20 Years of Experience - Near 60510
Responsible for deploying HP's Service Manager, web based four-tier service desk application integrating people process and technology. Automated service desk application to receive events from systems management infrastructure., facilitated and implemented "IT Mobilization for Service Management" support process workshops around incident, problem, service level management, asset, configuration and change management in the ...
Tags for this Online Resume: Asset Management, Integrate, Management, Training, Configuration Management, Configure, Itil, Security, Infrastructure, Manufacturing, linux, it jobs, software, agile
Supervisor - 15 Years of Experience - Near 85014
Qualifications Operations Manager with over 15 years experience creating and managing cohesive teams and optimizing operations in the technology and telecommunications industries. Customer focused with an emphasis on system reliability and user experience. A versatile problem solver, skilled in identifying issues and outages quickly, managing resources and redirecting traffic to restore functionality and reduce negative cus...
Tags for this Online Resume: Diagnostics, Install, Inventory, Logistics, Rf, Billing, Licensing, Operations, Project Management, Training, DOCSIS Networks, HFC Networks, Outage Management, Crisis Management, Coaching & Development, Dispatch, Service Desk, Agile, Scrum, Metrics Oriented, Technicians, Telecommunications
Help Desk Specialist - 9 Years of Experience - Near 27603
Self-motivated, customer oriented leader with extensive years of experience in end user computing support that is process driven. Certified in ITIL with working knowledge of all aspects of ITSM process including data center operations. Background includes managing large service desk team, process creation and management, managing complex IT process and SLA management. Knowledgeable with Service Now, Remedy, change managemen...
Tags for this Online Resume: Management Report, Metrics, Quality, Quality Assurance, Staffing, Staffing & Recruitment, Statistics, Support, Technical Support, Time Management
Network Engineer - 19 Years of Experience - Near 20601
Duties, duties include but not limited to: * Expert understanding of the following Cisco Unified Communication Products: Cisco Contact Center (UCCE) technologies, including centralized ingress, CVP, VXML, ICMand UCCE/UC integration. * Experience with Call Manager Unity and Unity Connection, Cisco Emergency Responder. * Understand the Cisco Unified Contact Center product portfolio and platform architecture * Configure Cisco ...
Tags for this Online Resume: HP, Networking, Novell, Novell Netware, software, Citrix, VMWare, Design system, Xen-desktop, Xen-Apps, EIGRP, BGP, OSPF, RIP
System Administrator - 13 Years of Experience - Near 30023
Career Highlights * Implement and coordinate operates designed to ensure, protect, and restore Information Technology (IT) systems, services and capabilities using Microsoft Windows server * Coordinate communications activities and projects with other concerned agencies and/or organizations * Provide technical support for IT systems to maintain reliability of services for customers * Analyze, plan, and design the enterprise...
Tags for this Online Resume: Microsoft Windows, Software, Microsoft, Services, Configure, Desktop Computer, Information Technology, Install, Microsoft Windows 7, Test, java, software, it jobs
Technical Writer - 20 Years of Experience - Near 75002
Accomplishments * Created Information Technology policies and procedures (MSWord) for the technology leader in activity & participant management software. Asset management, audio-visual support, call center support, desktop engineering, executive support, messaging, mobile device IT support, print services. * Help desk and related documentation for IT/infrastructure organization (ITIL-aligned): * Configuration and administr...
Tags for this Online Resume: Documentation, Management, SharePoint, Sharepoint Technologies, Applications, Content Management, Data Sheets, Extensible Markup Language (XML), Microsoft Office, Services, PowerPoint, instructional design, business process, policy, procedure, SOP, training development, curriculum design, Visio, financial industry, mortgage, banking, telecommunications, software documentation, user guide
Customer Service Supervisor - 9 Years of Experience - Near 75039
SUMMARY: Reporting Analyst with 9 years of experience in Interpreting and Analyzing data for driving business solutions. Six years of experience as an IT Service Desk Team Lead providing Operational support in Data Analysis, Metrics Reporting and Team Management. Three years of experience in a Non-Profit Organization in Data Management, Data Analysis, Data Validation and Data Integrity.
Tags for this Online Resume: Process Improvements, Support, Customer Service, Documentation, Metrics, Scheduling, Management, Data Management, Database, Extranet, Service Desk Lead, Reporting, Excel, Data Analysis
IT Service Desk / Service delivery - 10 Years of Experience ITIL Foundations Certified.
Professional Summary An Experienced Bilingual (Portuguese, English) IT Professional with over 10 years of experience, with a proven record in delivering complex and high value initiatives through efficient programme, product and personnel management. In depth technical and managerial skills that help drive teams to deliver key curricula of work. With strong leadership, interpersonal skill and ability to clearly communicate ...
Tags for this Online Resume: Management, Active Directory, Citrix, Microsoft Active Directory, Cabling, Desk Top Support, Desktop Computer, Lotus, Lotus Notes, Microsoft Office, sql, it jobs, software, service delivery, service desk manager, It operations manager, Easyvista, Service now
