SUMMARY: Reporting Analyst with 9 years of experience in Interpreting and Analyzing data for driving business solutions. Six years of experience as an IT Service Desk Team Lead providing Operational support in Data Analysis, Metrics Reporting and Team Management. Three years of experience in a Non-Profit Organization in Data Management, Data Analysis, Data Validation and Data Integrity.

Highlights:

• Process Improvements
• Support
• Customer Service
• Documentation
• Metrics
• Scheduling
• Management
• Data Management
• Database
• Extranet
• Service Desk Lead
• Reporting
• Excel
• Data Analysis