Qualifications Operations Manager with over 15 years experience creating and managing cohesive teams and optimizing operations in the technology and telecommunications industries. Customer focused with an emphasis on system reliability and user experience. A versatile problem solver, skilled in identifying issues and outages quickly, managing resources and redirecting traffic to restore functionality and reduce negative customer impacts. Self-motivated contributor, with experience in training and sharing best practices throughout a large organization. Proven process refinement strategist, excelling in teamwork and cross functional partnerships.

Highlights:

• Diagnostics
• Install
• Inventory
• Logistics
• Rf
• Billing
• Licensing
• Operations
• Project Management
• Training
• DOCSIS Networks
• HFC Networks
• Outage Management
• Crisis Management
• Coaching & Development
• Dispatch
• Service Desk
• Agile
• Scrum
• Metrics Oriented
• Technicians
• Telecommunications