Occupation:System Administrator |
Location:Alpharetta, GA |
Education Level:Associate |
Will Relocate:YES |
Description
Career Highlights * Implement and coordinate operates designed to ensure, protect, and restore Information Technology (IT) systems, services and capabilities using Microsoft Windows server * Coordinate communications activities and projects with other concerned agencies and/or organizations * Provide technical support for IT systems to maintain reliability of services for customers * Analyze, plan, and design the enterprise structural framework to align IT strategy, plans and systems with the mission, structure and processes of the organization * Ensure all support agreements and Memorandums of Understanding (MOUs), are appropriately coordinated and approved * Install, configure, test, operate and troubleshoot a variety of current and future computer programs * Ensure the application of information security assurance practices in the delivery of IT services * Provide input to and coordinate on relevant support agreements that require section support to make sure they correctly identify products and services needed * Maintain knowledge of emerging technologies, review technical periodicals, publications, commercial standards, and attend seminars Department of the Navy June 2015 - December 2016 Naval Medical Command Agency: Naval Medical Command Subase New London, Groton, CT GS-2210-11 IT Specialist Sys Admin Avg 40 hours per week for employer $68,981 annual rate Career Highlights * Perform maintenance and administration of 10 Windows 2008 Server R2 based servers including IIS, Exchange, DNS, DHCP, WINS, virtual servers, and Active Directory * Provide network and desktop support to a 500+ user population in operating system/workstation functions, off-the-shelf and custom software applications to include Microsoft Office 2010, and accessing network resources such as file shares and printers * Conduct risk and vulnerability assessments of planned and installed information systems to identify vulnerabilities, rules, and protection needs * Implement security controls, perform ongoing maintenance and prevent, detect, analyze and respond to security incidents * Develop and implement backup procedures for users of the LAN establish a Standard Operating Procedure for backup procedures for the Symantec Backup Encryption server * Develop policies and procedures to ensure secure information reliability and accessibility and prevent and safeguard against unauthorized access to automated information systems (AIS), networks and data * Support the local telecommunications network configurations and BUMED standard interfaces in compliance with mandated security requirements * Create and maintain user file shares using approved processes and security controls as directed * Experience utilizing evaluation principles, methods and tools to test the functionality and operability of assigned systems and other newly deployed applications * Provide site survey and network deployment assistance within the area of responsibility as required by higher IT agency written organization guidance * Serve as Naval Health Clinic New England (NHCNE) Primary System Administrator for Digital Imaging Network - Picture Archiving Communications System (DIN-PACS), Qflow Web and Database servers, as well as the ECIA - Enterprise Clinical Imaging Archive server * Provide technical support functions for resolving customer software application and network problems in coordination with NAVMISSA and NHCNE * Apply security patches and fixes in a timely manner to support the security posture of the command * Investigate problems that arise in dealing with hardware, contractors, users, and procurement personnel in order to remedy any system discrepancies * Diagnose and resolve network and trouble tickets to resolution logged by support center, user calls or reported incidents * Work within DoD and HIPPA guidelines to ensure patient confidentiality standards * Document the hardware configuration of all equipment, including model numbers, serial numbers, location, etc. * Ensure compliance with established information security policies, procedures, and standards through ongoing monitoring process * Perform inventory accounting duties * Provide customer support and training where necessary Department of Veterans Affairs, Region 6 September 2012 - June 2015 Office of Information Technology (OIT) Health Eligibility Center (HEC) 2957 Clairmont Rd, Atlanta, GA 30329 IT Specialist Avg 40 hours per week for employer $25 hourly rate Career Highlights * Support, as required, IT equipment including, but not limited to, networked and dedicated printers, monitors, scanners, keyboards, mice, Blackberry and Palm personal digital assistants, and mobile broadband cards. * Maintain IT hardware including, but not limited to, various types of laptops, workstation computers, computer peripherals, and occasionally servers. Hardware support consists of, at a minimum, unpacking, assembling, setting up, testing, operationally sustaining (e.g., diagnosing, repairing, and replacing), and decommissioning. * Experience with desktop applications providing training, guidance, support, and assistance to customer. * Inform supervisor of performance related issues with team members and provide recommendations/methods for improvement. * Sustain contact with customers within the VA to persuade employees and managers to accept recommendations for adoption of new or enhanced approaches to deliver better IT services. * Prepare, manage, and arrange or conduct, on a recurring or regularly scheduled basis, IT related training for Government personnel and supporting contractors. * Install software including, but not limited to, multiple generations of Microsoft Windows, Microsoft Office products, and a broad spectrum of commercial off-the-shelf (COTS) computer programs. Software support consists of, at minimum, receiving, installing, testing, configuring, debugging, patching, and assisting users in using product features. * Experience with developing and conducting oral briefings and presentations to management and customers on technical issues. * Develop policy to structure Windows 7 migration. * Knowledge of current state-of-the-art information technology through personal study and new or modified software. * Experience with providing concise written analytical reports, policies, and standard operating procedures. * Monitor project activities and resources to mitigate risk * Develop, modify, and provide input to project plans * Determine and follow VA Systems Implementation Office (SIO) guidelines and directives in order to properly configure system components such as disk drives, printers, and other peripherals needed to support the operating environment. * Install, configure, and maintain the operating system environment including system servers and operating system software on which applications run. * Manage and distribute trouble tickets via CA Service Desk Manager * Maintain and support telecommunication systems configuration related to moves, adds, and changes (MAC) * Work closely with Logistics Specialist to provide technical requirements and determine most efficient and economical purchase of material Career Highlights * Responsible for providing 1st level problem determination and support to the client's users. * Able to communicate the resolution/escalation to the user, and fully document the process. * Windows XP and Windows 7 migration/ghost imaging experience. * Experience with installing and configuring MS Office 2010. Career Highlights * Coordinate and work with Network Administrators to ensure each system is functioning properly as standalone or within the network. * Experience with principles, methods, and techniques used in network troubleshooting and support. * Monitor and respond to hardware and software problems utilizing a variety of hardware and software testing tools and techniques. * Install and configure network hardware and software. * Screen, refer, and diagnose internal inquiries and work requests as they relate to maintenance of personal computers and related systems. * Provide network and technical support and training to end-users. * Comprehensive knowledge of routers, switches, patch panels, concentrators, associated terminals, and related network hardware and software. * Utilize Altiris and Windows Server Update Services in order to update PCs * Design and implement project management plans involving IT equipment. * Open/close service requests with detailed information of the resolution documented in the Remedy Action Request System. * Knowledge of network operating and maintenance concepts and methods to troubleshoot network problems Career Highlights * Perform baseline software load of new desktop computers, replacement computers and configure for customer use. * Screen, refer, and diagnose internal inquiries and work requests as they relate to maintenance of personal computers and related systems. * Troubleshoot over the phone and in person to resolve network related issues. * Experience with loading and configuring Windows XP, Windows Vista, and Windows 7 Operating Systems. * Knowledgeable in Remote Desktop. * Demonstrate daily the ability to obtain and analyze data, present facts, and make recommendations in order to streamline processes in an operational environment. * Well versed in implementing, managing and maintaining a Microsoft Windows Server 2003 Network Infrastructure including Active Directory, Group Policy, WINS, DNS, DHCP, IP Addressing, file replications and logon scripts. * Open/close service requests with detailed information of the resolution documented in the Remedy Action Request System. * Knowledge of full range of network systems (LAN/WAN) design principles, methodologies, and approaches used in developing, testing, installing, operating, managing, and maintaining network services that support functional requirements Career Highlights * Troubleshoot Windows 2000 and 2003 servers for CI/HUMINT (Counter-Intelligence/Human Intelligence) and NMITC (Navy and Marine Corp Intelligence Training Command) end-users. * Administrate system accounts and based on instructions provided by the appropriate staff via Active Directory. * Experience utilizing Group Policy Objects (GPOs) in order to manage and enforce computer and user settings and permissions. * Troubleshoot PC network configurations, COTS and GOTS (Commercial Off-the-Shelf and Government Off-the-Shelf) software problems, standard desktop applications, Dell, HP, and Panasonic laptop/workstation configurations and email issues. * Troubleshoot hardware and software problems that may occur with network connectivity, logging onto domain, or accessing network drives. * Ensure 100% inventory accuracy. * Experience with running the Symantec Anti-Virus protection. Career Highlights * Provide technical support over the phone to customers having digital telephone and or high speed internet related issues. * Network with internal departments to resolve customers' issues upon first contact to minimize repeat incidents. Career Highlights * Operate and coordinate automated networks, data links, and various circuits. * Perform preventative and corrective maintenance on state-of-the-art equipment. * Distribute workload in accordance with knowledge, skills, and abilities or specialization experience to guarantee and ensure the workload is balanced. * Provide guidance to team members to identify the parameters of viable IT solutions. * Conduct training for co-workers and customers to share knowledge and techniques. * Consistently contribute dynamic technical skills in managing the transmittal, receipt and processing of all forms of telecommunications using state-of-the-art technology such as tactical and commercial satellites. * Maintain full accountability for the effective operation, management and control of telecommunication transmissions, cryptographic devices, computer networks, terminals, and processing equipment. * Proficiently develop and execute troubleshooting strategies supporting enterprise-wide operations to optimize productivity, efficiency and quality, with strong focus on the delivery of superior services. * Conduct comprehensive review and analyses in researching applicable technical reports, preparing efficiency reports and recommending changes in operational procedures. * Assist with the development of performance objectives and standards in support of mission objectives and strategic plans. * Helped maintain various CISCO and telecommunications equipment * Lead or co-lead functionally diverse teams to support mission goals and meet customer requirements. * Serve as facilitator in coordinating team initiatives to provide consensus building activities among team members. * Provide briefings which effectively communicates the plans/direction of the IT Dept. * Monitor daily operations for compliance with requirements for secure communications perform operational tests and require adjustments. * Develop and execute operational standards, procedures, and work instructions to include troubleshooting to diagnose system failures and/or performance issues.
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