Description
Accomplishments * Created Information Technology policies and procedures (MSWord) for the technology leader in activity & participant management software. Asset management, audio-visual support, call center support, desktop engineering, executive support, messaging, mobile device IT support, print services. * Help desk and related documentation for IT/infrastructure organization (ITIL-aligned): * Configuration and administration guides for systems/applications: HP OpenView Service Desk, VPN, Cisco network (Call Manager installation/administration/upgrade, user procedures, hardware installation/configuration) SFTP transfer, plugins, network security (policies and procedures), virtual infrastructure * Procedures for automated business functions: equipment/software orders/inventory/distribution, staff administration/training, security/email audit/encryption, IE upgrade, Windows configuration/upgrade, application/system end-user guides * Created XML-based technical reference manuals, application reports, data sheets for engineers incorporating software components in custom wireless telecom applications. Created writing templates and procedures for XML-based content-management. * Developed multiplatform documentation to support integrated SCADA systems development managed documentation and training teams developing user manuals and classes for 2,000+ OEMs and system integrators.
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Accomplishments
Highlights:
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Keywords
- Documentation
- Management
- SharePoint
- Sharepoint Technologies
- Applications
- Content Management
- Data Sheets
- Extensible Markup Language (XML)
- Microsoft Office
- Services
- PowerPoint
- instructional design
- business process
- policy
- procedure
- SOP
- training development
- curriculum design
- Visio
- financial industry
- mortgage
- banking
- telecommunications
- software documentation
- user guide
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