Accomplishments * Created Information Technology policies and procedures (MSWord) for the technology leader in activity & participant management software. Asset management, audio-visual support, call center support, desktop engineering, executive support, messaging, mobile device IT support, print services. * Help desk and related documentation for IT/infrastructure organization (ITIL-aligned): * Configuration and administration guides for systems/applications: HP OpenView Service Desk, VPN, Cisco network (Call Manager installation/administration/upgrade, user procedures, hardware installation/configuration) SFTP transfer, plugins, network security (policies and procedures), virtual infrastructure * Procedures for automated business functions: equipment/software orders/inventory/distribution, staff administration/training, security/email audit/encryption, IE upgrade, Windows configuration/upgrade, application/system end-user guides * Created XML-based technical reference manuals, application reports, data sheets for engineers incorporating software components in custom wireless telecom applications. Created writing templates and procedures for XML-based content-management. * Developed multiplatform documentation to support integrated SCADA systems development managed documentation and training teams developing user manuals and classes for 2,000+ OEMs and system integrators.

Highlights:

• Documentation
• Management
• SharePoint
• Sharepoint Technologies
• Applications
• Content Management
• Data Sheets
• Extensible Markup Language (XML)
• Microsoft Office
• Services
• PowerPoint
• instructional design
• business process
• policy
• procedure
• SOP
• training development
• curriculum design
• Visio
• financial industry
• mortgage
• banking
• telecommunications
• software documentation
• user guide