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Online Resumes with "SLA"
Manager of Customer Support - 5 years Experience - San Jose/San Francisco
Highly accomplished, business-oriented professional, with broad-based experience in technology architecture and design, large-scale systems integration, technical support, and business development. Equipped with in-depth knowledge in providing hands-on guidance in managing complex IT projects, building long-term productive relationships, and overseeing IT teams in multidiscipline fields. Effective and articulate communicato...
Ideal Companies: Google, Amazon, eBay, Apple, Box, SalesForce, NetApp, Intuit, Genentech, Cisco, AutoDesk, Intel, LinkedIn
Tags for this Online Resume: SaaS, CRM, San Francisco, Project Managment, Customer Support, Product Management, MySQL, HTML, Office, SalesForce
Field Service Manager; Team Leader; Supervisor - 26 Years Experience
Results-oriented Customer Service Manager with 26 years of experience and a diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements in order to meet Service Level Agreements (SLA's) consisting of 2 - 4 hour response times, and 98% or better uptime on ATMs.
Tags for this Online Resume:
Item Processing, ATM, Service, Scanners, Banking, sorters
PMP Certified MBA with 10 yrs experience
Hi,
I am a Certified PMP and MBA in Operations Management with 10 years experience in IT software consulting.
My previous experience has been focused on:
• Direct interaction with customers and Business users at On-Site customer locations, working on requirements gathering, solution design, solutions enhancements and change management.
• Project plan and estimation, work breakdown, delegation of responsibilities to team me...
Tags for this Online Resume:
i2 SCP, Supply Chain Consultant, i2 SCM Functional, PMP, Project Management, Project manager
Progressive Leader and Program Manager
Progressive leader with 15 years of advanced project management, program management, and business process improvement experience in a diverse, results-oriented team environment. Highly adept at implementing complex projects to include multi-platform deployments of EMC Storage Area Networks (SANs), data migration, data center moves, and information availability services for Enterprise Clients. Successful track record of im...
Ideal Companies: Sun Microsystems, Apple, GE, Oracle Corporation, IBM, National Instruments, EMC Corporation, CommVault Systems Inc, Deloitte and Touche, Hewlitt Packard (HP), Sungard Data Systems Inc, Affiliated Compurter Services Inc, Computer Sciences Corporation (CSC), Cisco Systems, Aerotek, Versata Inc, Storage Technology Corporation, Microsoft, PM Solutions, Brocade Communication Systems Inc, McData Corporation, Siemens, Bearing Point, Accenture, Keane Inc, Ciber Inc, Fujitsu Limited, Samsung Electronics, Lucent Technologies, Electronic Data Systems Corporation, Ricoh Corporation, 3Com Corporation, Perot Systems, Raytheon, Science Applications International Corporation (SAIC), Unisys Corporation, Texas Instruments, Advanced Micro Devices Inc, NCR Corporation, Booz Allen Hamilton, The Titan Corporation, Veridian Corporation, Weber Shandwick Company, The Boeing Company, L-3 Communications, Northrup Grumman Corporation, Symantec Corporation, Honeywell International, Defense Intelligence Agency, Central Intelligence Agency
Tags for this Online Resume:
Director, Senior Manager, Senior Engagement Manager, Manager, Account Director, Public Sector Senior Manager, Marketing Program Manager, Senior Project Manager
Featured Profile
Information Technology Executive
VISIONARY, INNOVATIVE & STRATEGIC LEADER IN TECHNOLOGY
Service focused technology and people leader with extensive experience in the design, delivery and management of enterprise class IT services and solutions. Proven track record of enhancing processes and developing people to drive improvements in service delivery, systems uptime and customer satisfaction. Capable change and transition leader with the ability to culti...
Ideal Companies: All
Tags for this Online Resume:
SLA, CMDB, Process, ITSM, ITIL, Budget, Strategic, Team build, execution, Change, Consolidation, data center, coaching, mentoring, governance, management, project, service, catalogue
Featured Profile
Executive Management - 12 Years Experience - Philadelphia area
Exceptionally strong leader, highly capable administrator and formidable competitor with a career history of delivering annual growth and sustained profitability. Demonstrated experience in business operations and financial management (EBIT, EBITDA, cost accounting, labor, audit, etc.), program engineering and business enhancement.
Tags for this Online Resume:
Leadership, Management, Executive, President, Vice President, Team Building, Transportation, Logistics, Management Solutions, P&L
Featured Profile
Featured Profile
Offshore\Onshore\Nearshore Knowledge Transfer
Senior level IT Manager with over 10 years experience, working with teams on shore as well as off shore, available for 100% travel. Currently managing a 24/7/365 help desk support team, supporting client employees round the world. Working with the Wounded Warrior Project for off-hour support\remote support, meeting the additional challenges of managing off site and off-hour employees, in a client environment that holds cont...
Tags for this Online Resume:
Six Sigma, ITILv3, NET +, BPO, A+, Offshore
Program Manager, Project Manager, Account/Relationship Manager, Delivery/Implementation Manager, Supply Chain Director
I look forward to managing mid to large budget/team-size IT projects in Supply Chain, ERP, COTS, Demand/Inventory Planning, Portals, and Warehousing/Logistics functional areas across industries - Consumer Goods, Mfg & Distribution, Food & Beverage, Technology, Fashion/Apparel/Footwear, Services, and Retail.
Ideal Companies: Coca Cola, Home Depot, UPS, Siemens, ADP, McKesson, Nike, Adidas, Newell Rubbermaid, Georgia Pacific, GE, Pepsi.
Tags for this Online Resume:
Project Management, Program Management, Account Management, Client Relations, Solution Definition, Requirements Gathering
Director IT Infrastructure Operations, 15+ years - DFW area
Global technology leader with demonstrated success and execution of strategic technology and business alignment. Developed, aligned and managed vendor contractual multi-million dollar agreements, established SLA’s and process/connections to consistent resolution for conflicts. Exhibited exceptional leadership capabilities, creating organizational alignment and transformational team building.
Information Technology Executive
VISIONARY, INNOVATIVE & STRATEGIC LEADER IN TECHNOLOGY Service focused technology and people leader with extensive experience in the design, delivery and management of enterprise class IT services and solutions. Proven track record of enhancing processes and developing people to drive improvements in service delivery, systems uptime and customer satisfaction. Capable change and transition leader with the ability to culti...
Ideal Companies: All
Tags for this Online Resume: SLA, CMDB, Process, ITSM, ITIL, Budget, Strategic, Team build, execution, Change, Consolidation, data center, coaching, mentoring, governance, management, project, service, catalogue
Executive Management - 12 Years Experience - Philadelphia area
Exceptionally strong leader, highly capable administrator and formidable competitor with a career history of delivering annual growth and sustained profitability. Demonstrated experience in business operations and financial management (EBIT, EBITDA, cost accounting, labor, audit, etc.), program engineering and business enhancement.
Tags for this Online Resume: Leadership, Management, Executive, President, Vice President, Team Building, Transportation, Logistics, Management Solutions, P&L
