Description
Progressive leader with 15 years of advanced project management, program management, and business process improvement experience in a diverse, results-oriented team environment. Highly adept at implementing complex projects to include multi-platform deployments of EMC Storage Area Networks (SANs), data migration, data center moves, and information availability services for Enterprise Clients. Successful track record of improving productivity, motivating teams, coaching, mentoring and developing effective relationships in a highly matrixed work environment.
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| Dell | (Confidential) | 4/2004 - 7/2007 |
Education
| SCHOOL | MAJOR | YEAR | DEGREE |
|---|---|---|---|
| Hawaii Pacific University | Information Systems | 2001 | Master Degree |
| North Carolina Agricultural and Technical State University | Marketing | 1997 | Bachelor Degree |
Accomplishments
Highlights:
Led successful deployment of a multi-site enterprise Storage Area Network deployment supporting the transportation infrastructure for Florida Department of Transportation (FDOT) within time constraints and budget Implemented complex project that enabled the Dekalb County Police Department to successfully launch support for its new 911 capability resulting in redundant 24/7 support to the county. Enabled the Winston Salem Police Department to perform Disaster Recover functions and mirror its sister site, Forsyth County Sheriffs office in the event of a natural disaster, resulting in continued support to the community. Led Productivity Meeting within/State and Local Government team resulting in 118% attainment of revenue for the quarter, 18% above goal Lead on multiple pilot software programs which enable the organization to streamline project management activities for an $18 million per quarter business Ranked in the top 3 Project Managers for the entire Enterprise Deployment Organization for Productivity and 100 % Customer Experience results Negotiated with Services Planning and vendor to implement IT reporting SLA requirements, which resulted in successful launch of Green Belt Direct Replenishment Project reducing CPD from $103 to $91 - above goal Completed Yellow Belt as part of Green Belt Project resulting in overtime reduction of 440 hours and $212 thousand Coordinated UAT testing with Dell IT and vendor to ensure successful launch of significant Dell IT enhancements Successfully managed the training, launch, and transition of 2 new Call Centers into the Dell Logistics Provider network Developed and implemented first ever, Call Center Certification training for Canadian Call Center resulting in improved customer experienceCompanies I like:
Sun Microsystems, Apple, GE, Oracle Corporation, IBM, National Instruments, EMC Corporation, CommVault Systems Inc, Deloitte and Touche, Hewlitt Packard (HP), Sungard Data Systems Inc, Affiliated Compurter Services Inc, Computer Sciences Corporation (CSC), Cisco Systems, Aerotek, Versata Inc, Storage Technology Corporation, Microsoft, PM Solutions, Brocade Communication Systems Inc, McData Corporation, Siemens, Bearing Point, Accenture, Keane Inc, Ciber Inc, Fujitsu Limited, Samsung Electronics, Lucent Technologies, Electronic Data Systems Corporation, Ricoh Corporation, 3Com Corporation, Perot Systems, Raytheon, Science Applications International Corporation (SAIC), Unisys Corporation, Texas Instruments, Advanced Micro Devices Inc, NCR Corporation, Booz Allen Hamilton, The Titan Corporation, Veridian Corporation, Weber Shandwick Company, The Boeing Company, L-3 Communications, Northrup Grumman Corporation, Symantec Corporation, Honeywell International, Defense Intelligence Agency, Central Intelligence Agency
Job Skills
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