Program Manager, Project Manager, Account/Relationship Manager, Delivery/Implementation Manager, Supply Chain Director

Industry:	Information Technology
Occupation:	Project Manager
Ideal Companies:	Coca Cola, Home Depot, UPS, Siemens, ADP, McKesson, Nike, Adidas, Newell Rubbermaid, Georgia Pacific, GE, Pepsi.
Education level:	Master
Will Relocate:	Yes
Location:	Suwanee, GA

8/2008 - 3/2009

Lawson Software

Manager

• * Implemented full-scale ERP systems (Financials, HR, Order to Cash, Procure-to-Pay, EDI, Business Intelligence, Advanced Planning, Interfaces) for Food & Beverage, and Fashion Manufacturers for requirements gathering, solution design, gap analysis, prototyping, configuration workshops, process maps, testing & training. Identified, resourced, and mentored team resources for higher performance. * Managed client relationship, expectations, team of consultants, scope & budget, risks, and change orders leading to improved processes, simpler interfaces, faster implementation, and reduced cost. * Increased customer satisfaction for enhanced SLA, issue resolution & escalation, status reports, project planning, customer support, new opportunities, and portfolio strategy. Communicated at all management levels; conducted team & steering committee meetings and presentations to senior management.

1/2007 - 3/2008

Lockheed Martin

Individual Contributor

• * Conducted Business Case analysis to evaluate supply chain collaboration and visibility systems (Supplier & Enterprise Portals) from top-tier vendors; Recommended and presented the preferred (SAP ICH/SNC) solution, and facilitated consensus at all management levels. Gathered business as well as functional requirements from 200+ stakeholders for the SCM & SRM modules & portals. * Articulated supply chain organization strategic needs and direction for global production, sourcing & sustainment. As SME, collaborated across functions & programs with all levels of management and users to gather requirements (interviews, prior studies, pain points, as-is processes), analyzed issues, designed high-level to-be processes & system integration schema, and developed the next generation capabilities. * Developed Value-Stream Maps with Big-4 consultants to identify opportunities for efficiency gains, Capability Matrix to capture long-term enterprise needs, and Gap Analysis & Road Map for implementation path. Coordinated across SAP workshops to enhance the supply chain capabilities. * Managed the IT Strategic Planning process to define project portfolio, ROI analysis, and budget priority.

8/2006 - 1/2007

Servidyne, Inc.

Manager

• * Led a 14-person client services/delivery team within Hospitality industry, for project implementation, customizations, client training, and customer support as well as account management, for a SaaS-model Asset-Management web product, with Blackberry Work Order Management. Provided strategic inputs to product development roadmap, and augmented sales via stronger customer relationship. * Set up process, policy, and procedures for internal functioning, as well as communicated with Sales, Technical Development, and Clients. Motivated the team for a cohesive team structure and productivity via mentoring, skills enhancement training, performance evaluation/feedback, and goal setting. * Increased customer satisfaction by faster issue resolution, enhanced training, effective communication, incorporating lessons learned, and exceeding service level metrics.

5/2005 - 5/2006

Parametric Technology - PTC

Manager

• * Salvaged threatened-lawsuit PLM software (PDMLink/Windchill) implementation project with contract negotiations, credibility & relationship building, value realization by process improvement, establishing trust with stakeholders, and setting up clear communications processes and expectations. * Led 20-member SDLC team for client relations & delivery, on-site and off-shore development; led design workshop for requirements & solution definition, and proof-of-concept, developed project plans and change methodology; managed configuration, customization, testing, and data migration in Web Portal technologies. Mentored the team, provided performance feedback, & resolved issues. * Saved $400K for client by scope, schedule and cost control, resource and risk management, quality assurance, team productivity and motivation, as well as thoroughly training users. Created & monitored budgets and project plans, identified & mentored resources for high performance teams. * Interviewed and screened candidates for over 150 positions, exceeding selection targets.

6/1999 - 4/2005

Aramark

Manager

• * Managed a portfolio of projects as well as global programs with cross-functional teams for several supply chain, planning, and manufacturing operations systems to reduce product costs, streamline processes, and increase customer satisfaction & sales. * Led a 20+ member Inventory Management team to set up $15M Distribution Center. Simplified process and improved productivity by integrating legacy systems with Manhattan Associates’ WMS system. Defined and monitored team goals. Formulated detailed project plans to monitor project scope, cost & schedule. Prepared budgets, ROI, process maps and project reports for top management. Designed the solution and to-be process, developed Use Cases. * Improved purchasing efficiency by 15% via automating order transmission to vendors. Reduced target inventory by 25% by designing and implementing Start-up & Ramp-up strategies for optimal inventory. * Designed and delivered (COTS, or Software Development) several multi-phase systems, including conceptualization, design, build, test, integrate and support – S&OP, ERP, WMS integration, Sourcing, Forecasting, Inventory Planning & Optimization, Performance Metrics & Reports, web-based WIP-Tracking, EDI, and Product Costing system in all manufacturing locations. Led several cross-functional and global (on-site, off-shore, virtual) teams for Process Improvement, System Integration, Software Development & Implementation, Interfaces, and Data Migration. Followed PMBOK as well as SDLC methodologies and processes. Reduced product cost by 12% through these efficiency gains. * Led 25+ member matrix teams to install new/upgrade ERP system/modules at various Manufacturing/DC locations in US, Mexico, Puerto Rico, and the Caribbean. Trained and supported users extensively on these systems. Increased order-fill rates and productivity by 10%. * Implemented Demand Solution’s (Logility) Forecasting, Inventory Planning, and S&OP systems on AS400 as well as VAX platforms improving productivity by 15%. Increased inventory turns by 20%, reduced stock-outs by 30%, and improved forecast accuracy by 25%. * Implemented Gerber’s PDM/PLM system migration, set up Change Management processes and document/version control, trained users on best practices for Release to Manufacturing, and improved communication among all functional departments, reducing the time-to-market and errors. * Prepared RFP, evaluated responses, recommended solutions to management; authored SOW & SLA. * Managed the vendor relationship, progressing from an untrustworthy relationship to a stable and mutually beneficial partnership; conducted price negotiations, service contracts, and risk evaluations. * Served as single point-of-contact across all stakeholders for issue resolution, status reporting, expectation management, and customer support.

1999

Master Degree

Cornell University

• MBA

1991

Master Degree

Indian Institute of Foreign Trade

• MBA - International Business

1987

Bachelor Degree

Indian Institute of Technology

• Engineering/Technology

Project Management, Program Management, Account Management, Client Relations, Solution Definition, Requirements Gathering